Quality and Compliance Officer

1 week ago

Exeter EX AD, United Kingdom Step One Charity Full time £20,400 - £25,200 per year

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Company Overview

Step One Charity, established in 1937, is a dedicated nonprofit organization with over 85 years of experience supporting individuals facing mental health challenges, learning disabilities, and neurodiversity. Our holistic approach aims to empower people to lead fulfilling lives and reach their potential through a wide range of mental health and wellbeing services.

We are seeking a Quality and Compliance Officer to join our team This role will be 20 hours a week and will be hybrid, working from home and across Step One sites.

Role Summary

The post holder will be responsible for providing support to ensure effective internal controls, audit and governance processes are in place across the organisation to monitor quality and compliance. Reporting to the Governance & Assurance Manager, the post holder will assist in ensuring appropriate quality and compliance records are maintained throughout the organisation. Working alongside a variety of services, the post holder will share team passion for service excellence.

Duties and Responsibilities

  • Assist with the completion of required audits in line with an agreed schedule.
  • Collate and maintain accurate data records to monitor the quality of services provided and the experiences of the individuals using them.
  • Assist with the reporting of Key Performance Indicators and Patient Reported Outcome Measures.
  • ​Support the Governance & Assurance Manager with identifying risks and trends in incidents to help drive an outstanding level of safety and quality of experience for people accessing our services.
  • Provide general administration support to ensure all compliance records are kept up to date.
  • Provide support to clinical audit systems as per agreed schedule.
  • Communicate changes and updates to policies and procedures across the organisation.
  • Ensure data is handled in accordance with GDPR legislation.

What we can offer you:

  • 35 days (FTE) annual leave pro rata to your hours.
  • Comprehensive induction.
  • Hybrid working.
  • Company pension.
  • Training opportunities.

Please read the attached job description and person specification for essential skills needed for this role.

The salary advertised on this role is pro rata.

Step One reserves the right to close this job post early.

Job Type: Part-time

Pay: £25,420.00 per year

Expected hours: 20 per week

Benefits:

  • Bereavement leave
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Free or subsidised travel
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Sabbatical
  • Sick pay
  • Store discount
  • Work from home

Work Location: In person

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