Reception Administrator

2 weeks ago

Stockport SK AP, United Kingdom 05d3d13b-3884-4a14-8f7b-b4fc657ea296 Full time £35,000 - £85,000 per year

To provide an efficient, professional, and welcoming reception and administrative service to patients, clinicians, and visitors. The Clinical Administration Receptionist plays a key role in ensuring the smooth running of the clinic by managing patient appointments, maintaining accurate records, and supporting the clinical and administrative teams in delivering high-quality patient care.

Key Responsibilities
Reception Duties
  • Greet patients and visitors in a courteous, professional, and empathetic manner.
  • Manage patient check-ins and check-outs efficiently.
  • Answer telephone calls promptly, dealing with enquiries or redirecting as appropriate.
  • Schedule, confirm, and amend patient appointments using the clinical booking system.
  • Ensure confidentiality and sensitivity when dealing with patient information.
  • Manage incoming and outgoing correspondence, including emails, letters, and faxes.
  • Maintain the reception area to a high standard of cleanliness and organisation.
Administrative Support
  • Input, update, and maintain accurate patient records on the clinical system.
  • Process referrals, test results, and other clinical documentation as required.
  • Support clinicians with administrative tasks, such as preparing notes or follow-up letters.
  • Handle requests for repeat prescriptions (if applicable) according to practice protocols.
  • File and scan documentation accurately and in a timely manner.
  • Assist in the preparation of reports, audits, and administrative projects.
Teamwork and Communication
  • Work collaboratively with the clinical, administrative, and management teams.
  • Communicate effectively with external agencies, hospitals, and other healthcare professionals.
  • Participate in team meetings, training sessions, and appraisals.
  • Provide cover for colleagues during absences or busy periods.
Compliance and Confidentiality
  • Adhere to data protection (GDPR) and patient confidentiality regulations at all times.
  • Follow infection control, health and safety, and safeguarding policies.
  • Report any incidents, concerns, or breaches promptly in line with policy.
  • Ensure compliance with organisational and NHS guidelines where applicable.
Person Specification

Criteria Essential Desirable

Qualifications

GCSEs (or equivalent) including English and Maths NVQ Level 2/3 in Business Administration or Customer Service

Experience

Previous reception or administrative experience

Experience in a healthcare or clinical environment

Skills

Excellent communication and interpersonal skills; strong IT and typing skills; attention to detail; ability to multitask

Knowledge of clinical software systems

Personal Qualities

Professional, reliable, and empathetic; maintains confidentiality; works well under pressure; team player,

Flexible and adaptable to change

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