Customer Service Specialist

2 weeks ago

Sheffield, Sheffield, United Kingdom Sherwin-Williams Full time £30,000 - £50,000 per year
Description

Ready to drive exceptional customer experiences in a collaborative, solutions-focused environment within a Global Company and Leader in Paint and Coatings? Join us in our Chapeltown, Sheffield site as a Customer Service Specialist supporting our Automotive sector. You'll be the go-to expert for our internal and external customers, solving problems, digging into complex queries, and building strong, lasting relationships. If you thrive on delivering top-tier service and have experience in manufacturing, logistics, or supply chain, this could be your next great move.

In return we offer an attractive salary, career support, development, progression, excellent company pension, hybrid working and a great working environment. 

Responsibilities
  • Accurately place and manage customer sales orders, ensuring timely and efficient processing.
  • Handle complex customer queries with confidence and professionalism, delivering solutions that exceed expectations.
  • Manage orders of all complexity levels — including those requiring export documentation and certifications.
  • Take a proactive approach to supporting the wider team, fostering a positive and collaborative environment, even during challenging situations.
  • Coordinate customer service activities related to shipping, plant schedules, inventory levels, and sales — using reports and data to stay ahead of potential issues.
  • Draft and review customer correspondence and documentation, ensuring clear and effective communication.
  • Build strong, trust-based relationships with customers and act as a key liaison between them and our sales teams — offering guidance, clarifying orders, and supporting repeat and new business.
Qualifications
  • Proven experience in a customer service role, ideally within a manufacturing, logistics, or supply chain environment.
  • Experience producing export documentation and a solid understanding of the export process and Incoterms.
  • Ability to apply departmental policies and procedures to complex or sensitive situations.
  • Strong PC skills, including ERP systems (SAGE, SAP, Oracle 11i/12), Microsoft Office (Word, Excel, PowerPoint, Outlook), and other relevant applications.
  • Comfortable interpreting reports and using data to support decisions.
  • A team player who communicates effectively with colleagues to provide and receive direction.
  • Organised, detail-oriented, and able to manage multiple priorities.
  • Languages: Fluency in English is essential. Proficiency in French (written and spoken) is highly desirable, and German would be a strong advantage.

Our offer to you….

  • Work-life balance that works for you – with flexible and hybrid working options
  • Competitive compensation package – rewarding your skills and experience
  • Career growth opportunities – thrive in a truly international business with clear development pathways
  • Be part of an industry leader – join a global name in protective coatings and innovation
  • Continuous learning – through Sherwin Academy's tailored training programmes for all career stages
  • Wellbeing matters – access to a wide range of wellbeing, mental health, and inclusion initiatives
  • A culture of belonging – with dedicated programmes supporting women, inclusion, and ID&E

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