Customer Service Representative
2 weeks ago
Join a leading telecommunications company as a
Customer Service Representative
Are you passionate about delivering exceptional customer experiences? We're looking for a proactive and customer-focused individual to join our client's dynamic team, supporting clients through a critical service transition. This is a fantastic opportunity to be part of a high-impact project within a fast-paced and collaborative environment.
Contract Details
- Contract Rate:
£20 per hour via Hays PAYE - Location:
Sheffield (hybrid – three times per week on-site) - Contract Length:
13 weeks (with visibility to extend)
Key Responsibilities
- Identify and verify the correct customer contacts using internal systems and public sources.
- Make outbound calls to inform customers about upcoming service retirements.
- Handle inbound queries with professionalism and empathy.
- Explain available options, including service termination, migration, or upgrades.
- Facilitate smooth transitions to new services or equipment.
- Accurately log all customer interactions for follow-up and tracking.
- Collaborate with sales and delivery teams to ensure seamless customer journeys.
Key Requirements
- Experience in both outbound and inbound customer service roles.
- Strong communication skills - both verbal and written.
- Excellent organisational and multitasking abilities.
- Customer-first mindset with adaptability to different customer needs.
- Proficiency in CRM systems and standard office software.
- Team-oriented with a proactive and resilient attitude.
Interview Process:
Must be comfortable attending an interview in person at the office
Start Date:
ASAP
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