FNOL Claims handler

Salary – (depending on experience)

Hours – Monday - Friday 9am-5pm Full-time, Permanent, 37.5 hours P/W

Holidays - 28 days including Bank Holidays

Location – Office based (Birmingham)

We are a complete non fault accident management company who specialise in clients who have been involved in a non-fault accident. We provide post-accident services that may assist the client recover damages and compensation to recover losses caused in a motor accident.

We specialise in the personal injury field and providing accident replacement cars, specifically focusing on assisting claimants involved in road traffic accidents. We offer comprehensive services to other businesses operating in the accident management sector, including claims management companies, body shops, motor fleet operators, and claims managers. Our expertise lies in providing end-to-end solutions with a smooth process to insure customer satisfaction.

Main responsibility of the role:

Due to significant growth, we are looking to recruit an experienced FNOL Claims handler who has a can do attitude to help support and transition our clients through the services we provide. Providing extensive knowledge and information to ensure a smooth and effortless process, utilising liability assessments and assessing individual client suitability. As well as managing the clients expectations by reporting the motor vehicle incidents to their respective insurers.

What you will do

• Provide a claims handling service by liaising with internal and external stakeholders to ensure a smooth and effortless process
• Manage the FNOL process with the client to determine the most appropriate course of action
• Accurately logging the first notification of motor claims, including setting clear expectations of the service journey with the customer's
• Proactively managing a portfolio of claims that you have registered and carrying out initial investigations on both first-party and third-party claims through gathering evidence and liaising with various stakeholders to support the claim.
• Reporting and recording details of new motor incidents and submitting the FNOL to the clients relevant motor insurer and broker
• Liasing with Insurers, Engineers and any other third parties involved
• Recovering losses from insurers
• Communicate with policyholders, providers, and other parties to obtain additional information or clarify details
• Accept Telephone and FNOL claims from clients.
• Instruct repairers and service providers when required
• Manage the repair Process with the approved repair network where appropriate
• Manage the initial liability assessment
• Liaise with the fleet team to ensure vehicle pick-ups and drop-offs are organised proficiently

What we are looking for

• 2 years previous experience in Credit Hire
• A clear and confident telephone manner
• An empathetic, positive and enthusiastic approach
• Identifying challenges and effectively resolving these by using excellent problem solving skills
• Attention to detail and accurately logging required details
• A good understanding of the industries regulatory and legislative requirements
• Strong decision-making and influencing skills

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how we could be the next step in your career journey.

Job Types: Full-time, Permanent

Pay: From £12.50 per hour

Ability to commute/relocate:

• Birmingham B5 6DD: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's (preferred)

Experience:

• Motor Insurance: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person