Sales and Operations Administrator

We are seeking a Sales & Operations Administrator on a fixed term contract. This role will report into the Head of Operations. Although this role will primarily be focused on sales & marketing, you will work closely with all areas of the business. This role would be particularly suited to someone with general administrational experience, and who is keen to learn more to develop their skills.

As a Sales & Operations Administrator you will typically be the first point of contact for incoming enquiries, so speed of response, enthusiasm and building rapport are key to gaining the customer's trust. You will be able to instil confidence in potential customers, answering common queries and directing more complex questions to the appropriate team member where required.

You will use template documents to prepare common reports for customers. This will include feasibility studies, quotations, invoices and warranty documents. You will feel comfortable making improvements to those templates to enhance the customer experience and increase efficiency. All communications will be recorded on the company's CRM system. In addition, you will be responsible for general operational administration such as setting up new vendors on our company database, raising purchase orders, processing delivery notes, resolving payment queries, completing company credit card expense reports, as well as travel and hotel bookings etc.

The role will be based at Q-Park, Bath Road, South Woodchester, Near Stroud, Gloucestershire GL5 5HT.

Monday-Thursday will usually be based on site with Friday working remotely, however further flexible working can also be considered. Occasional travel may be required for trade fairs and customer visits etc.

Core Responsibilities:

• Fielding incoming calls/emails and giving a positive first impression to potential customers.
• Responding to common queries, using templates to provide customers with key information.
• Using the company CRM system to record all customer communications.
• Raising purchase orders, processing delivery notes and ensuring invoices are paid on time.
• Providing general administrational support to the management team.
• Helping to arrange trade fairs and external events and attending these events where possible.
• Preparing marketing material for print & digital publications.

Essential Skills:

• Confident telephone manner.
• Provide other ad-hoc support as and when required with queries via both email and telephone.
• Good verbal and written communication skills.
• Maintain and update customer records in CRM systems.
• Solid IT skills, in particular MS Office.
• Experience of using Hubspot.
• Highly organised with an attention to detail
• Placing sustainability at the heart of every decision.
• A staunch advocate of renewable energy.

What's in it for you...​

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

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Job Type: Fixed term contract

Contract length: 12 months

Pay: Up to £31,250.00 per year

Ability to commute/relocate:

• Gloucestershire GL5 5HT: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you require sponsorship?

Work authorisation:

• United Kingdom (required)

Location:

• Gloucestershire GL5 5HT (preferred)

Work Location: Hybrid remote in Gloucestershire GL5 5HT