Ecommerce Manager

About Somerce
Somerce ) is the UK's leading TikTok Shop and social commerce agency. We power growth for some of the most exciting beauty, lifestyle and DTC brands including Free Soul, P.Louise, AKT London, Warrior Supplements, Glow For It and Unilever.

We turn TikTok Shop into a high performing sales channel that drives millions in GMV for our clients. From running high production TikTok Lives out of our newly acquired Manchester studio (previously TikTok Shop's official UK studios) to managing thousands of SKUs across affiliates, campaigns and promotions, we handle the full funnel.

We are growing quickly and we are looking for a commercially minded Ecommerce Manager to take ownership of end to end shop performance across multiple clients and deliver ambitious growth targets.

The Role
As Ecommerce Manager you will be responsible for driving overall sales and profitability across multiple TikTok Shops. You will own shop performance, campaign execution, pricing, promotions, and trading strategy to maximise GMV and margin.

You will be highly data driven and commercially sharp, with a passion for spotting opportunities and acting quickly. You will work closely with our account managers, live operations and creative teams to ensure shops are optimised, campaigns are impactful, and clients are consistently growing.

Key Responsibilities
Trading and Performance

• Own daily, weekly and monthly performance for a portfolio of TikTok Shops
• Analyse GMV, AOV, CTR, conversion and refund rates to find growth opportunities
• Optimise product listings, bundles, pricing and promotions to maximise ROI
• Build and deliver promotional calendars, flash sales and campaigns to drive urgency
• Work with TikTok Shop account managers to secure traffic incentives, early access deals and platform support

Shop Operations

• Manage product catalogues including new product uploads, imagery, titles and descriptions
• Ensure all listings comply with TikTok Shop rules and avoid listing takedowns
• Coordinate with clients on inventory planning and ensure bestseller availability
• Troubleshoot issues quickly and work with TikTok to resolve shop or product problems

Collaboration and Planning

• Align with Account Management on client targets, budgets and weekly priorities
• Feed trading insights to the Creative and Live teams to inform product push strategies
• Collaborate with the Affiliate team to grow creator participation on key campaigns

Reporting and Insight

• Build weekly and monthly performance reports with actionable recommendations
• Present insights and results to clients to demonstrate growth and highlight opportunities
• Track competitor activity and stay ahead of category and TikTok Shop trends

Location:
Manchester (Hybrid, 3 days in office, 2 remote)

Requirements
Must Have

• Proven experience as an Ecommerce Manager or Ecommerce Trading Manager or Merchandiser with at least 3 years experience
• Strong understanding of ecommerce metrics including conversion, CTR, GMV and margin and how to influence them
• Highly data driven with excellent analytical skills and ability to turn insight into action
• Thrives in a fast paced, high growth environment where priorities can change quickly
• Excellent communication skills and confident presenting to clients and internal stakeholders

Nice to Have

• Hands on experience with TikTok Shop or other marketplaces like Amazon or Shopify
• Experience running promotional calendars and trading campaigns
• Beauty, lifestyle or DTC category experience
• Advanced Excel or Google Sheets skills

Benefits
Why Join Somerce

• Be part of the future of commerce – we are building the UK's most advanced TikTok Shop operation, running hundreds of live hours and delivering millions in GMV every month
• Work with exciting brands – from challenger beauty brands to global household names, you will help shape the future of social commerce for our clients
• Growth and autonomy – you will own trading strategy, build processes and make a direct impact on client success
• Culture – entrepreneurial, collaborative and performance driven. We move fast, celebrate wins and expect everyone to bring ideas to the table

Perks

• Hybrid working with Manchester studio and remote flexibility
• 28 days holiday plus bank holidays
• £50 monthly wellness allowance
• Regular team socials and events
• Opportunity to grow with Somerce as we expand internationally