Senior Credit Controller

We're looking for a confident and experienced Senior Credit Controller to join our FinOps team at OneAdvanced. If you thrive in a fast paced environment, enjoy taking ownership of complex accounts, and know how to build strong relationships that keep cashflow moving, this role offers real impact and variety.

As a Senior Credit Controller, you'll manage a dedicated customer portfolio, including high-value and complex accounts, while acting as a key support to our Credit Manager. You'll be the person who brings structure, clarity and persistence to challenging debt situations and who can balance strong customer relationships with the confidence to negotiate effectively.

This role is hybrid, with 3 days in our Birmingham office.

• Managing day-to-day cash collections for your own portfolio, focusing on reducing overdue debt and DSO.

• Proactively contacting all customers at least once per month and ensuring clear, well documented follow up actions.

• Supporting the Credit Manager with aged debt reporting, cashflow forecasting, weekly debt calls, and stepping in during periods of absence.

• Handling complex accounts, particularly in sensitive areas such as health customers.

• Ensuring statements, dunning letters and customer data are accurate and up to date.

• Supporting accurate posting of payments and Direct Debits, and maintaining detailed notes to support debtor meetings.

• Collaborating with Sales, Renewals, Support and Legal teams to resolve issues, improve payment performance and maintain strong working relationships .

• Identifying and recommending process improvements to strengthen controls and efficiency.

• Maintaining high standards of compliance with internal policies and relevant legislation.

• Experience in credit control, confident managing complex, high value ledgers and resolving issues independently .

• Strong analytical skills with experience in reporting, reconciliations and interpreting financial data.

• Excellent communication skills, able to build trust with customers and influence internal stakeholders.

• Someone who is organised, detail driven and comfortable managing multiple priorities.

• Experience with NetSuite, Salesforce or ServiceNow would be advantageous.

• A collaborative team player who brings positivity, resilience and a willingness to contribute to a team stabilising after change.

• Strong understanding of the Order to Cash cycle and confidence working with senior stakeholders on complex queries and negotiations.
  
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Wellbeing that means something

• 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Group-wide performance bonus, when we win, you win
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here