Credit Controller

We're seeking a proactive and detail-oriented Credit Controller to join our Finance team in Birmingham on a 12-month fixed-term contract to support a project.

This is a fantastic opportunity to become part of our dedicated credit control function, where you'll play a key role in managing and coordinating the timely collection of client debt across a designated ledger. Your focus will be on reducing the risk of non-payment while upholding our high standards of client service and professionalism.

"Our Finance team is an award winning team, awarded the Finance Team of the Year at the West Midlands Finance awards 2023 whilst being highly commended in the 'Finance Transformation and Change' category"

About the role:

The Credit Controller will work with the Birmingham Credit Control team, taking responsibility for the credit control of their own ledger across the firm's practice groups.  The position will report into the Credit Control Manager.

Duties and responsibilities include, but are not limited to:

• Chasing outstanding debts for Practice Groups by telephone and email;
• Recording chase history and agreed payment timescales on the system;
• Proactively resolving and monitoring any queries raised;
• Liaising with partners and associates on all debts, including conducting face-to-face meetings;

Please note working hours will be 9.30am to 5.30pm as standard with the ability to move to flexible working hours after you have passed your 6 month probation period. Hybrid working will come into effect following a training period which will be confirmed by management once you are up to speed and comfortable with the requirements of the role. 

About you:

We're seeking a Credit Controller who recognises the importance of building strong relationships with both internal and external clients. You'll need to communicate in a professional yet assertive manner to ensure effective debt collection.

You'll bring substantial experience in credit control and account reconciliation, along with the flexibility to thrive in a dynamic environment. Working to deadlines and anticipating workflow demands will be key, as will your strong attention to detail and commitment to consistently delivering high-quality work.

This role sits within a supportive and collaborative team, so success will come from being a motivated and driven individual who's eager to contribute and make a positive impact.

It's important to understand that this role involves providing a service to a wide range of stakeholders. Building rapport and maintaining strong relationships will be essential to your success and will support the continued growth and development of the firm.

Key Skills and Experience:

• Proficient in the use of debt and/or revenue management systems. Knowledge of MiniSoft ARCS 2G would be desirable; ideally alongside an integrated or independent finance system (knowledge of Expert (Aderant) would be desirable, although not essential).
• Ability to conduct face to face and telephone debt reviews with partners and fee earners.
• Experience of dealing with international clients is desirable.
• Strong analytical and negotiation skills to help resolve queries.
• Significant experience of account reconciliation.
• Ability to be assertive and confident in collecting debts, whilst at all times maintaining an assured and professional manner.
• Competent in the use of MS Office, including experience of Microsoft Excel and Word.
• Excellent written and verbal communication skills with the ability to communicate at all levels.
• To have a flexible and proactive approach to debt collection.

What We Can Offer You:

Gowling WLG has been recognised as one of best places to work in the UK and has been ranked by Great Place to Work for 25 consecutive years. 

Excellent benefits, including:

• A hybrid approach to office and remote working.
• 25 days annual leave, with the option to buy up to a week's extra annual leave.
• Free private medical insurance, and the option to add family members.
• A generous pension allowance.
• Life assurance covering four times your annual salary.
• The chance of a three-month sabbatical every five years.
• Maternity, paternity, and adoption leave schemes.
• A range of health and wellbeing programmes.
• Offices in Birmingham city centre or in London overlooking Tower Bridge, both with onsite restaurants.
• Opportunities to flourish in your role through training and personal development.

Many of our people work flexibly in some way. If you would like to explore your own flexible working arrangements with us, we are happy to discuss this during the recruitment process.

Equal Opportunities:

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment.  The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity, and paternity.  This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work.  Our aim is to fulfil everyone's potential and together to achieve personal and business goals.

If you have any queries in relation to this position or would like to see a full job description, please contact Meg Astley at  

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