Full Time Receptionist

Job Ref: INT24190

Branch: Mercure Glasgow City

Location: Mercure Glasgow City, Glasgow

Contract type: Permanent

Hours: Full Time

Shift pattern: 7am to 11pm, 8 hour shifts - 5 days per week (Incl. weekends)

Hours per week: 40

Posted date: 03/11/2025

Closing date: 05/12/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include:

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice
• Minimum 28 days holiday.
• Staff Meals on Duty
• Employee of the month scheme with financial bonus
• Customer Review Bonus - We love our staff being mentioned recognised online. For every mention you will receive a £5 bonus.
• Guaranteed day off on your birthday Reward on MO
• Friends family rates at dozens of Aimbridge EMEA Properties

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Mercure Glasgow City Hotel is a 3-star hotel close to the vibrant hub and cultural attractions of the city. This Glasgow hotel is perfectly located for a shopping spree in Glasgow upmarket Merchant City, while guests are

free to explore many nearby cultural landmarks. Just a few minutes walk from Glasgow Central and various other city centre stations, its convenient location makes it the obvious choice for events, special occasions and more.

Located on Ingram Street, Glasgow's most exclusive fashion boulevard, just metres from the iconic George Square. Enjoy comfortable bedrooms and superb meeting facilities at one of the most central Glasgow hotels. With popular tourist destinations such as the Glasgow Royal Concert Halland the iconic Buchanan Street located nearby, Mercure Glasgow City Centre is a great choice for travellers of all kinds.

Mercure Glasgow City hotel is half a mile from Glasgow Central railway station, within 5 minutes walking distance from Queen Street Railway and Argyle Street Rail. Glasgow Royal Concert Hall and the classy shopping of Buchanan Street are within a mile.