Receptionist

Role
: Receptionist

Place of Work
: Glasgow, City Centre

Contract Type
: Permanent, Full-time

Working Hours
: Monday - Friday, 9am-5pm

Jones Whyte Law Ltd are looking to recruit a receptionist to join our busy Front of House Team.

Our commitment to providing exceptional legal services is matched by our dedication to client care. We are seeking a friendly and professional individual to join our team and be the first point of contact for our clients in the office and on calls. This is an opportunity for the right candidate to develop personally and professionally within the firm. At Jones Whyte, you will be surrounded by people who will help you achieve your ambitions.

The Role

As a receptionist, you will be integral to our Front of House team, responsible for delivering a seamless and professional first impression to clients. Your role will involve meeting and greeting clients with warmth and professionalism, efficiently assisting with their needs, and directing them to the appropriate staff and/or meeting room. You will manage room bookings for client and internal meetings, ensuring they are equipped with the necessary tools and materials.

With a strong focus on delivering a high standard of client service, you will handle incoming calls professionally, directing them to the relevant members of staff or departments. Additionally, you will oversee various email inboxes, filtering enquiries to the appropriate contacts.

As an adept reception professional, you will excel in building relationships with clients quickly, identifying and attending to their requirements with an approachable, compassionate, and understanding nature.

Who Are You?

• Strong Reception Experience
  : Demonstrated at least 2 years experience in a corporate front of house / reception environment.
• Excellent Communication Skills
  : The ability to communicate clearly and professionally, both verbally and in writing.
• Customer Service Passion
  : A genuine passion for providing exceptional service and the ability to create a positive client experience.
• Confident & Professional Demeanor
  : Ability to maintain a confident, courteous, and professional manner both in person and on the phone.
• Basic Computing & IT Skills
  : Proficiency with MS Office applications & phone systems.
• Team Player
  : Ability to work collaboratively within a team to achieve shared goals.
• Multi-tasking Abilities
  : Skill in handling multiple tasks and overcoming objections with ease.

It would be preferable but not essential for you to have:

• Previous experience within a law firm
• Experience handling systems such as CRM and case management

Key Responsibilities

• Greeting clients and other members of the public who attend the office.
• Responding promptly to inbound calls and emails from clients seeking legal advice and services.
• Handling enquiries from multiple channels efficiently.
• Ensuring that clients have an excellent experience from their first contact with our firm.
• Managing the set-up and ongoing use of meeting rooms.
• Liaising with other departments within the business to meet client needs.
• Taking payments online and over the phone.
• Providing an efficient, professional service to clients at all times.
• Attending and contributing to team meetings.
• Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner.

Company Benefits & Perks

• Competitive Salary
• Company Pension Scheme
• Company Bonus Scheme
• Excellent Maternity & Paternity Policies
• 23 days holiday plus 8 bank holidays
• Holiday Loyalty Scheme: Earn an additional 5 days holiday
• Buy and Sell up to 3 holiday days each year
• Company Referral Scheme
• Wellbeing Support
• Annual Company Day out
• Birthday Day early finish