Nurse Coordinator

Main area

Nurse Coordinator

Grade

Band 6

Contract

Permanent

Hours

Part time hours per week (Service operates 7 days a week between the hours of 07:45 and 20:15)

Job ref

373-NBH0835

Site

Custom House

Town

Ellesmere Port

Salary

£38,682 - £46,580 per annum pro rata

Salary period

Yearly

Closing

30/11/2025 23:59

Interview date

15/12/2025

Job overview

Are you wanting a new challenge?

Single Point of Access are are looking for experienced Nurses who are highly motivated, automonus and have excellent communication skills. You would be joining a well established team of Nurse Coordinators based in Ellesmere Port. This is a non-patient facing role working within a call centre setting.

Planned shortlisting will commence week commencing

Main duties of the job

The post holder will play a key role in the coordination and management of patients with unplanned care needs. They will ensure that patients are directed to the most appropriate service that aligns with their individual health requirements, maintaining a patient-centred approach throughout. Responsibilities include triaging patients via telephone through the Clinical Assessment Service, facilitating appropriate hospital admissions when necessary, and preventing avoidable admissions by making effective use of community services. The role also involves supporting seamless transitions of care across primary, secondary, and community care settings.

Please refer to the Job Description and Person Specification and please make contact for further details.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.

Detailed job description and main responsibilities

Please download a copy of the job description (see 'documents to download' section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust's Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust's Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust's Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: or by calling

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon

Person specification
Qualifications
Essential criteria

• Registered General Nurse (RGN)

Desirable criteria

• Post –registration qualification in relevant subject
• Previous experience of facilitating clinical supervision

Knowledge and Expertise
Essential criteria

• Extensive current clinical knowledge
• Evidence of ongoing professional development
• Excellent communication skills, verbal and written

Experience
Essential criteria

• A Registered Nurse Adult, currently practising with post-registration experience within a community/primary care setting
• Previous experience of telephone triage
• Leadership / management skills
• IT literate with good keyboard skills

Desirable criteria

• Experience of face-to-face triage / multidisciplinary / interagency working/and clinical streaming

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Further details / informal visits contact

Name

Helen Stewart-McKaigue

Job title

Clinical Team Manager

Email address

Telephone number

Additional information

If you consider yourself Neurodivergent and need help to complete your application form, please contact

or telephone

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