Payroll Administrator-People Services

Payroll Administrator

Hybrid – 2 days a week in our Solihull office

Full time, Permanent

Salary - £26,480 per annum

Are you detail-oriented, enjoy working with data, and thrive in a structured, fast-paced environment? Join Serco's Payroll Team and help ensure over 27,000 employees are paid accurately and on time.

As a Payroll Administrator, you'll play a key part in delivering Serco's payroll services across multiple pay frequencies. You'll be responsible for processing payroll transactions accurately, resolving employee queries, and maintaining data integrity in line with UK legislative requirements and internal deadlines.

This role offers a great opportunity to build a strong foundation in payroll while contributing to the smooth operation of one of the UK's largest payrolls.

As part of this you'll:

Payroll Processing & Support

• Process payroll transactions such as salary changes, absences, bonuses, overtime, and statutory payments.
• Maintain up-to-date payroll records in systems like ResourceLink and SAP HR.
• Perform regular payroll checks and reconciliations to identify and correct discrepancies.

Call Handling & Query Resolution

• Handle inbound calls and provide professional, friendly support to employees with payroll queries.
• Investigate issues thoroughly and follow up until resolution.
• Escalate complex issues appropriately and document call themes for ongoing improvements.

Data Integrity & Compliance

• Ensure compliance with statutory requirements including PAYE, NI, SSP, and SMP.
• Adhere to GDPR and internal policies when managing sensitive employee information.
• Maintain high standards of accuracy in all payroll inputs and outputs.

What you'll need to do the role:

Experience & Knowledge

• Some understanding or exposure to UK payroll processes and legislation is an advantage.
• Comfortable working with data and interested in payroll systems like ResourceLink or SAP HR.
• Logical and methodical approach to data entry, checking, and reporting.

Skills & Attributes

• Excellent attention to detail with a focus on accuracy.
• Clear communicator with a helpful and empathetic approach.
• Confident handling phone-based queries.
• Curious, eager to learn, and open to feedback and training.
• Organised, reliable, and able to manage multiple tasks effectively.
• Understands the importance of confidentiality and discretion.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.