Client Support Advisor

Details
Reference number

436946

Salary

£32,455 - £35,203

GBP

Job grade

Executive Officer

B1

Contract type

Permanent

Business area

SSS - Client Services Delivery

Type of role

Other

Working pattern

Full-time

Number of jobs available

2

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Scotland

About the job
Job summary

To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients across the Highlands Local Authority area. There will be 2 posts on offer.

Both posts will be specifically based within the Highlands area. In all instances the successful candidates must be prepared to travel across neighbouring Local Authority areas to meet client demand.

As a Client Support Advisor, you will build rapport and help people understand the benefits they may be entitled to and how to access them through tailored one-to-one support.

Every day will be different, but one thing will always be the same – you will treat all clients with dignity, fairness and respect. To do this you will be an ambassador for Social Security Scotland and provide a visible presence across the local area.

Job description

• You will have excellent communication skills to listen to clients and clearly explain the benefits they may be entitled to, helping them to complete online and paper applications.
• You will have good attention to detail to support clients through the application process and any follow up actions relating to their case.
• We need you to be motivated, with the ability to travel to carry out home and outreach visits.
• You need to be able to work independently as well as part of a team.
• You will need to be independent and confident managing your own workload and diary to make the most of your day.
• You will provide accurate advice to our clients; personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to.
• You will work in a shared environment with other agencies, so you need to be someone who can create and maintain strong relationships with local bodies to continuously improve the quality of our service.
• You will deal with clients sensitively and appropriately and uphold our values of dignity, fairness and respect.
• We will look to you to make sure services are provided on a value for money basis.
• We will need you to abide by data protection regulations and make sure personal and sensitive information is secure at all times.
• You will be expected to have awareness of the benefits Social Security Scotland deliver and to signpost to other support organisations when appropriate. Relevant training will be provided.

Person specification

Success Profiles

We use an assessment framework called 'Success Profiles' which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements

Behaviours:

• Communicating and Influencing - Level 2
• Making Effective Decisions - Level 2
• Changing and Improving - Level 2

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:

1. Operational Leadership and Management – Level Awareness

2. Data and Insight - Level Awareness

Further information about these skills can be found here Core ODP Skills - Operational Delivery Profession

Benefits

Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.

A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here -

Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.

Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.

Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.

Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.

Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.

Things you need to know
Selection process details

Expected Timeline (subject to change)

Sifting – w/c 24th November 2025

Interviewing – w/c 15th December 2025

To apply please submit an application form by clicking on the 'Apply at Advertisers Site' button.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Resourcing Team
• Email :
• Telephone :

Recruitment team

• Email :

Further information

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