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Customer Care Associate

2 weeks ago


Launton OX WD, United Kingdom The Bicester Village Shopping Collection Full time £20,000 - £25,000 per year

:

Overview:

At BOSS Bicester, we pride ourselves on offering an unforgettable experience for both clients and employees. Become a part of our amazing team and build up your own success as you become your own BOSS.

As a virtual sales executive within BOSS Bicester, you will be responsible for providing first class customer service over our virtual selling platform.

Responsibilities:

This role is a commission-based role and you will be working towards Key Performance Indicators.

  • Providing excellent customer service
  • Building relationships with clients over virtual selling platform
  • Sending personalised outreach to clients in order to show them new collections and bring them back to store
  • Dealing with customer enquiries and working to find the best solution.
  • Creating catalogues to showcase stock
  • Selling to clients over our virtual selling platform and organising postal services

Qualifications:

  • Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry-

  • Passionate & knowledgeable about the brand

  • Commercial mindset
  • Excellent communication skills at all levels
  • Ability to be flexible & adaptable to the need of the business
  • Willingness to constantly learn & develop
  • Proficient utilization of business systems & latest technology
  • High cultural knowledge & awareness
  • Perceptive of customer needs
  • Fluent in a second language would be an advantage (spoken & written)"