Customer Care Associate

3 days ago

Launton, United Kingdom Value Retail PLC Full time

: Overview: At BOSS Bicester, we pride ourselves on offering an unforgettable experience for both clients and employees. Become a part of our amazing team and build up your own success as you become your own BOSS. As a virtual sales executive within BOSS Bicester, you will be responsible for providing first class customer service over our virtual selling platform. **Responsibilities**: This role is a commission-based role and you will be working towards Key Performance Indicators. - Providing excellent customer service - Building relationships with clients over virtual selling platform - Sending personalised outreach to clients in order to show them new collections and bring them back to store - Dealing with customer enquiries and working to find the best solution. - Creating catalogues to showcase stock - Selling to clients over our virtual selling platform and organising postal services Qualifications: - Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry - Passionate & knowledgeable about the brand - Commercial mindset - Excellent communication skills at all levels - Ability to be flexible & adaptable to the need of the business - Willingness to constantly learn & develop - Proficient utilization of business systems & latest technology - High cultural knowledge & awareness - Perceptive of customer needs - Fluent in a second language would be an advantage (spoken & written)"

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