Operations Coordinator

About Serconnect Ltd

Established in 2020, Serconnect Ltd is a leading Independent Connection Provider (ICP) based in Great Harwood, Blackburn, Lancashire.

Serconnect delivers high-quality electrical infrastructure solutions, including substation installations, EV charging networks, and renewable energy connections. Our team are based in the north west of England, with national coverage for provision of projects, maintenance and faults response.

The company is NERS, and ISO 45001:2018, 14001:2015, 9001:2015 and 27001:2013 (in transition) accredited.

Serconnect provides end-to-end services, including:

• Network Design
• Construction
• New Electricity Connections
• Disconnecting Existing Mains and Services
• Substation Installation and Commissioning
• Removal or Relocation of Substations
• Repair and Maintenance of Underground Cables
• Overhead Line and Electrical Infrastructure Works
• Emergency Faults
• Diversion of Existing Mains and Services
• Temporary Site Supply
• Civil Engineering Works

Your Role

Due to continuing business growth, We're looking for a proactive and detail-oriented Operations Assistant to support our daily administrative and operational tasks. This is a fantastic opportunity for someone early in their career who's interested in business operations, process improvement, and quality systems.

You'll play a key role in keeping our internal processes running smoothly, maintaining accurate documentation, and supporting compliance with ISO and quality management standards. This is an office based role with a minimum of 4 days per week onsite. We offer flexibility around your schedule, but expect a standard 40-hour week, with core hours between 9:00 AM and 3:00 PM to encourage collaboration.

Your Responsibilities

Asset and Resource Management:

• Aid with the organisation of vehicle, plant and equipment maintenance/calibration/LOLER inspections and repair
• Aid with maintenance of employee authorisations and training records

Workflow and Service Operations:

• Work with CRM and job management systems to track job progress, maintain records, and ensure data accuracy
• Aid with quoting, scheduling, and invoicing where required

Executive and Team Coordination:

• Provide day-to-day administrative support to the operations team
• Manage calendars, assist with scheduling meetings, and coordinate internal activities
• Support with data entry, reporting, and general admin duties

Compliance and Quality Assurance:

• Provide clients and interested parties with required compliance documents
• Track document revisions and assist with audit and compliance preparations
• Aid with drafting, reviewing, and updating internal policies and procedures
• Collaborate with other departments to gather input for policy and documentation updates

Information and Records Governance:

• Maintain organised filing systems (both digital and physical)

Process Development and Systems Improvement:

• Create and document process flows to improve operational efficiency and clarity across departments
• Complete minor programming tasks such as creating question sets for engineers, tailored to job types and compliance information requirements

About You

You will be a confident and experienced Operations Coordinator, looking for a move to a growing business, where you will have scope to personally and professionally develop in your role. To help you with your application, please see refer to our essential and desirable requirements for the role.

Essential:

• Excellent organisational skills and keen attention to detail
• Clear written and verbal communication
• Ability to multitask and manage multiple priorities simultaneously
• Comfortable with Microsoft Suite (Excel, Word, Outlook) and IT software
• Experience working with CRM or job management systems
• Eagerness to learn about ISO standards and document control practices
• A go-getter, problem solver, and solution finder who shows initiative, has a can-do attitude, and is ready to take on the role and make it their own
• A*-C GCSEs (or equivalent) in Maths and English required; further education is a plus

Desirable:

• Previous admin or office support experience
• Familiarity with ISO 9001 or other quality frameworks
• Experience with document control systems or project management tools
• Experience creating process documentation or flowcharts
• Basic understanding of programming logic or form/question set creation

PLEASE NOTE

Before applying for this role, you must meet our minimum essential criteria;

• you must be able to provide evidence of right to work in the UK
• you must live within a daily commutable distance to our HQ in Blackburn, Lancashire

Operations Coordinator package

Salary:

£27,000-£32,000 per annum (dependent on experience)

Hours:

25-30 hours a week, Monday - Friday (core hours 9:30 am -2:30pm)

Benefits:

• 25 days holiday, plus bank holidays
• Professional Development opportunities
• Wellbeing (EAP) support
• Medicash (health cash plan for you and your family)
• Salary Sacrifice EV scheme (eligibility rules apply)

Location:

Great Harwood, Blackburn, Lancashire

Closing Date:

Friday 31st October noon

We reserve the right to close this vacancy early, if we receive sufficient applications

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Work authorisation:

• United Kingdom (required)

Work Location: In person