Service Desk Co-ordinator
3 days ago
Job Overview
We are looking for a highly organised and customer-focused Service Desk Co-ordinator to join our team on a term-time only basis. This role is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving and supporting others.
Key Responsibilities:
- Act as the first point of contact for service desk queries
- Log, track, and manage incidents and requests using our ticketing system
- Liaise with technical teams to ensure timely resolution of issues
- Communicate updates and resolutions to users clearly and professionally
- Support coordination of IT resources and scheduling during peak periods
About You:
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Experience in a customer service or IT support environment is desirable
- Able to work independently and manage multiple priorities
- Comfortable using IT systems and tools
Working Pattern:
- Term Time Only (40 weeks per year)
- Monday to Friday, 09:30 – 15:00
Job Types: Part-time, Permanent
Pay: £23,424.60-£35,176.31 per year
Expected hours: 25 per week
Benefits:
- Company pension
- On-site parking
- Referral programme
- Work from home
Work Location: Hybrid remote in Nottingham NG12 4DG
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