Project Coordinator

About Blackhawk Network:

At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

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Overview:

Job Title: Project Coordinator

Contract: Permanent

Workplace: Hybrid – 2 days in office per week in Hemel Hempstead Office

Hours: 35 hours per week

Reports to: Client Services Manger

We're looking for a Project Coordinator to join our Content Team at Blackhawk Network. The Content Team sits at the heart of driving growth for new and existing brands across all Blackhawk channels. We focus on maximising brand visibility, performance, and customer engagement through strategic initiatives and strong partnerships.

If you're highly organised, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to make an impact. Excellent communication skills, the ability to manage multiple priorities, and a proactive approach are essential. Join us and help bring exciting brands to life at Blackhawk Network

Responsibilities:

• Coordinate the end-to-end onboarding of new products, ensuring timely delivery across EMEA by liaising with Business Development, Account Managers, Supply Chain, Marketing, and other key teams.
• Compile and submit product details (formats, denominations, supply chain quantities, processor information) and manage required assets in collaboration with Card Partners.
• Monitor product build progress, attend weekly calls, escalate issues where necessary, and support financial and settlement setup for new brands.
• Maintain and update the BHN Content Catalogue, implement product changes (images, terms and conditions, customer service information), and ensure compliance with IP rights for marketing assets.
• Deliver communication plans and reporting, sharing pipeline updates with internal stakeholders and Card Partners, and provide ad hoc support to the Account Management team.
• Act as the primary contact for Card Partners, resolving queries, managing issues, and building strong cross-functional relationships through effective communication.

Qualifications:

• Proven ability to coordinate and support project implementation, ensuring tasks are completed accurately and on time, with strong analytical and problem-solving skills.
• Tenacious and confident, with the ability to positively influence internal and external stakeholders at all levels.
• A collaborative team player who is proactive, results-driven, and highly professional in relationship management.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable working with data analysis.
• (Preferred) Understanding of the industry, including gift cards, prepaid solutions, and B2B versus B2C models.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career