Credit Controller

Department/Division: Finance
Duration: Permanent
Location: Any UK office or remote
Reports to: Credit Control Manager
Direct Reports: None
Type of Role: Hybrid or remote
Reference no: 9202

The Role

Working as part of the wider Revenue and Credit Management team, the Credit Controller will be responsible for reducing aged debt across the UK offices. The role requires regular interaction with clients, partners and fee earners, and plays an important part in managing the firm's cashflow and client relationships.
Effective communication skills, commercial awareness, and an anticipatory approach to problem-solving are essential.

Key responsibilities

Credit Control

• Diligently chase aged debt by email and telephone, completing a minimum of 10 client calls per day.
• Arrange and attend ad-hoc and monthly meetings with partners and fee earners to discuss debtor exposure and agree strategies for recovering aged and/or challenging debts.
• Attend partner meetings alongside Revenue Controllers to understand overall financial exposure and support collaborative decision-making.
• Escalate problematic clients, fee earners or complex debts to the Credit Control Manager or Revenue Manager as appropriate.
• Liaise with international Dentons teams where required to support global client relationships and cross-border billing/collections.
• Maintain accurate and detailed debtor notes and activity logs within the Elite 3E Collections system.
• Assist the Credit Control Manager with the preparation of monthly or ad-hoc reports.
•  Support daily banking activities including allocating payments.  

General Responsibilities

• Respond to finance queries from partners, fee earners and secretaries in a timely and professional manner.
• Provide assistance to the Revenue team on ad-hoc projects as required.
• Collaborate with international Dentons offices as relevant to client or matter requirements.
• Support month-end billing and be willing to work beyond core hours when required to meet deadlines or client expectations.
     

Required experience, skills, and attributes

Experience

• Previous experience in a credit control role with a thorough understanding of collections processes.
• Experience within a law firm or professional services environment is welcome but not essential.
•  Knowledge of Elite 3E would be helpful.  

Skills & Attributes

• Skilled communicator, able to engage effectively with clients, partners and fee earners, including handling challenging conversations with professionalism and tact.
• Effective interpersonal skills, with the ability to build positive working relationships across all levels of the firm.
• Highly organised and detail-focused, demonstrating accuracy and consistency in all aspects of work, including record keeping and follow-up actions.
• Self-motivated and keen, taking ownership of tasks and demonstrating initiative while knowing when to escalate issues or seek guidance.
• Maintaining composure in challenging situations, able to handle multiple priorities and function efficiently within tight timeframes, especially during high-demand billing cycles.
• Collaborative team player who contributes positively to team goals, shares knowledge, and supports colleagues during peak workloads.
• Commercially aware, recognising the importance of cashflow, client relationships and the wider financial impact of aged debt.
• Professional and dependable, demonstrating an exemplary work ethic, a collaborative spirit and a commitment to delivering high-quality service.
• Technically competent, with proficiency using MS Office (especially Excel) and the ability to quickly learn new systems or financial software.
      
       

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you.

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email  

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email   Enquiries only please – applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.