Workplace Experience Coordinator

1 week ago

Whiteley, Hampshire, United Kingdom Aztec Group Full time £25,000 - £40,000 per year

Reports to the Workplace Manager

Aztec's Workplace Team is responsible for delivering a top-level workplace experience to all employees, visitors, and guests.

Working within the Southampton workplace team, this role is responsible for executing all experiential workplace activities across the office, including onsite events, office standards, and client experience. Reporting to the Workplace Manager, the Workplace Experience Coordinator will ensure the highest standards of day-to-day customer experience across the Southampton office.

What you'll be doing

  • Oversee all workplace aspects of the customer and client experience, for all employees, visitors, and guests to the Southampton office.
  • Partner with the Southampton Social committee, overseeing and supporting execution for all office social events and activities, ensuring H&S is always adhered to.
  • Oversee local catering function, delivering all aspects of food and beverage in line with agreed programme specification and supporting with local hospitality.
  • Support the Receptionist Concierge to always ensure a consistent offering of exceptional service for all visitors and guests.
  • Point of contact for key stakeholders, understanding their priorities and ensuring their space and experience is being delivered in line with expectations.
  • Onboard new starters to the Southampton office, actively leading the show round, ensuring they have a distinctive workplace experience from their first day onsite.
  • Oversee the building environment (artwork, signage, flowers, plants etc) and associated vendors.
  • Local sustainability lead, driving workplace initiatives and partnering with Sustainability team as required.
  • Develop and deliver local creative workplace initiatives and programmes, relating to employee experience.
  • Partner with operations coordinator to complete floor walks, ensuring all building/equipment faults and issues are addressed in a timely manner.
  • Champion workplace ergonomics and complete desk assessments as needed, partnering with external vendor.
  • Manage annual events schedule, working with the engagement and events teams including seasonal events.
  • Responsible for budget oversight of relevant services.
  • Own the space planning and desking neighbourhood process, ensuring records are correctly maintained and plans updated.
  • Work closely with the operations manager to arrange relevant training sessions for employees and communications involved.

What we're looking for

  • 2+ years' experience in a similar position
  • Confidence in communicating professionally with colleagues, visitors and clients at all levels
  • Confidentiality, tact, and discretion are essential
  • Attention to detail and ability to apply focus
  • Computer literacy skills are essential
  • Excellent interpersonal skills are required to develop close working relationships with colleagues, clients, and third-party suppliers
  • A willingness to work in-office 5 days per week is required

We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

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