Housing & Community Engagement Support Officer

1 week ago

Woolwich SE, United Kingdom Twenty Fifth Avenue Ltd Full time £22,000 - £24,000 per year

About Us

Twenty Fifth Avenue Ltd is a supported housing provider committed to improving the lives of vulnerable adults through high-quality accommodation, compassionate support, and meaningful community engagement.

We also run a growing Breakfast Club project, offering free breakfast to the local community as part of our social outreach.

We are recruiting a motivated and community-focused Housing & Community Engagement Support Officer to join our team.

Role Overview

This is a dual-purpose role combining community engagement with housing management.

One day per week, you will lead delivery of our Breakfast Club service.

The rest of the week, you will work as a Housing Officer, supporting residents, managing tenancy issues, and ensuring high standards of care and compliance.

This is an excellent opportunity for someone who is passionate about helping people, building community relationships, and supporting vulnerable individuals in a professional housing environment.

Key Responsibilities

Breakfast Club (Thursdays)

  • Deliver the weekly Breakfast Club, including set-up, service, and safe operation
  • Provide excellent customer service and community engagement
  • Welcome and support attendees
  • Maintain a safe, inclusive environment
  • Record attendance and feedback
  • Manage equipment, supplies, and volunteers
  • Support outreach and engagement

Housing Officer Duties

  • Provide general support to the Housing team in delivering high-quality housing services.
  • Assist with tenant onboarding, tenancy sign-ups, and inductions.
  • Support with tenancy monitoring, welfare checks, and routine property visits.
  • Maintain accurate records, files, and case notes in line with organisational policies.
  • Assist with rent monitoring, arrears follow-up, and resident communications.
  • Liaise with external agencies, contractors, and support services as required.
  • Respond to resident queries professionally and efficiently.
  • Prepare documentation, letters, and reports related to housing operations.

Person Specification

Essential

  • Strong communication and interpersonal skills
  • Empathy, professionalism, and patience
  • Ability to work independently and use initiative
  • Good organisational and record-keeping skills
  • Willingness to engage with vulnerable adults
  • Ability to work on Thursdays at the Breakfast Club

Desirable

  • Experience in supported housing, social care, or community services
  • Knowledge of safeguarding and risk management
  • Experience running community projects or group activities

Job Type: Full-time

Pay: £22,000.00-£24,000.00 per year

Education:

  • Bachelor's (preferred)

Work Location: In person

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