Completions Case Manager

2 weeks ago

Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time £35,000 - £45,000 per year

To maintain and manage a pipeline of cases after a mortgage offer has been issued.

Key Accountabilities

  • Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases to completion
  • Monitor and manage upcoming expiration of documents and offers
  • Update all relevant systems to maintain management information
  • Ensure that all mortgage conditions are satisfied prior to cases completing
  • Work closely with the underwriting team to effectively manage the post offer caseload
  • Process incoming completion documentation either via post, email etc
  • Provide daily/weekly/monthly completion forecasts to line manager
  • Gain a full understanding or the underwriting process (underwriting cross skill to provide cover when required)

Skills & Competencies

  • Competent user of Microsoft office software
  • Pass internal competency tests post induction
  • Very good organisational skills
  • Good verbal & written communication skills
  • Attention to detail
  • Time management

Knowledge & Qualifications

  • Industry relevant qualifications are beneficial but not a requirement
  • Experience within the secured lending sector
  • A good understanding of the underwriting process
  • Previous experience of managing a caseload in a fast-paced environment

Personal Attributes

  • Driven to achieve results
  • Tenacious
  • Personable
  • Able to flex style

At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork.
We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.

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