Call Centre Agent

6 days ago

London, Greater London, United Kingdom Dice Associates Full time £25,000 - £35,000 per year


As a Call Center Agent, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience. This role is perfect for someone who enjoys problem-solving, has a strong work ethic, and thrives in a team environment.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, or chat inquiries professionally.
  • Identify and resolve customer concerns efficiently.
  • Provide accurate information about products and services.
  • Document all interactions in the companys CRM system.
  • Meet or exceed individual and team performance metrics.
  • Collaborate with team members and other departments to ensure seamless service.

Qualifications:

  • Proven customer service or call center experience is a plus.
  • Excellent communication and active listening skills.
  • Ability to multitask, stay organized, and handle high-pressure situations.

Benefits:

  • Competitive hourly wage/salary plus performance bonuses.
  • Paid time off and holiday pay.
  • Ongoing training and professional development opportunities.
  • Opportunity for career advancement within the company.

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