Guest Service Centre Agent

6 days ago

London, Greater London, United Kingdom IHG Full time £20,000 - £35,000 per year
Description

As Guest Service Centre Agent (Telecoms), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Guest Service Centre Agent (Telecoms), I will support the Guest Service Centre Supervisor and assume responsibility for the efficient operation in the following:

  • Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
  • Handle all long distance and local calls and relay messages if required.
  • Accept and deliver wake-up calls, messages, and facsimiles in a timely manner.
  • Assist in booking and taking requests for reservations for any hotel outlet and Experiences requests.
  • Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment. Inform any defects of equipment or PBX system.
  • Update general messages and relevant information from the guest via App for internal communication.
  • Knowledge of all facilities and services offered by the hotel including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding.
  • Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Guest Service Centre Agent (Telecoms), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

  • High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
  • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
  • Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Guest Service Centre Agent (Telecoms) at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

  • Guest Services Agent

    4 days ago

    London, Greater London, United Kingdom Park Hyatt Full time £25,000 - £35,000 per year

    Organization- Park Hyatt London River ThamesSummaryAbout Park Hyatt London River ThamesPark Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite...

  • Guest Relation Agent

    2 days ago

    London, Greater London, United Kingdom Marriott Hotels Resorts Full time £30,000 - £48,000 per year

    DescriptionThe London EDITION is looking for its next Guest Relations AgentWould you like a job that gives you…Food on shift – Meals on usLate evening/Early morning taxi allowance up to £20Uniform Provided - Dry cleaning included.Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000Discounted food & drink in all our restaurants...

  • reservation & guest experience agent

    6 days ago

    London, Greater London, United Kingdom The Ned Hotel Full time

    RESERVATION & GUEST EXPERIENCE AGENTThe NedCity of LondonEstimated yearly pay of £31,928 - £15.35 per hour including serviceFull timeSituated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.Do you...

  • Night Guest Experience Agent

    6 days ago

    London, Greater London, United Kingdom Conservatorium Hotel Full time £25,000 - £40,000 per year

    Night Guest Experience AgentJR-03881RoomsFull timePermanentMandarin Oriental Hyde Park, LondonNIGHT GUEST EXPERIENCE AGENT, GUEST EXPERIENCE10:30pm – 7am, 5 days per weekMandarin Oriental Hyde Park is looking for a Night Guest Experience Agent to join our Guest Experience team.Are you a master of craft? Do you thrive in a team that succeeds together,...

  • Night Guest Experience Agent

    2 weeks ago

    London, Greater London, United Kingdom Mandarin Oriental Full time £25,000 - £35,000 per year

    Night Guest Experience Agent, Guest Experience10:30pm – 7am, 5 days per weekMandarin Oriental Hyde Park is looking for a Night Guest Experience Agent to join our Guest Experience team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We...

  • Call Centre Agent

    6 days ago

    London, Greater London, United Kingdom IIQAF Full time £20,000 - £40,000 per year

    DescriptionJoin IIQAF as a Call Centre Agent and play a vital role in providing exceptional customer service in the Hospital/Health Care industry. As a Call Centre Agent at IIQAF, you will be responsible for handling incoming calls, addressing customer inquiries, and ensuring customer satisfaction. This position is crucial in maintaining positive...

  • Contact Centre Agent

    1 week ago

    London, Greater London, United Kingdom Michael Page Full time £22,050 - £26,950 per year

    The Contact Centre Agent will assist customers in the financial services industry by providing exceptional customer service and resolving queries efficiently. Based in Cardiff, this role requires strong communication skills and a customer-focused approach.Client DetailsThis role is with a reputable organisation within the financial services industry. As a...

  • Front Desk Agent

    4 days ago

    London, Greater London, United Kingdom The Standard London Full time £38,520 - £44,200 per year

    Front Desk Agent · £28,642 per year (£13.77 per hour) + Accommodation Service Charge (Circa £30,000 per year) · Full Time (including evenings and weekends)The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and...

  • Guest Service Supervisor

    2 days ago

    London, Greater London, United Kingdom RBH Full time £40,000 - £70,000 per year

    JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and...

  • Guest Booking Assistant

    4 days ago

    London, Greater London, United Kingdom FlightStory Full time £45,000 - £90,000 per year

    GUEST BOOKING ASSISTANTCOMPANY : FLIGHTSTORYREPORTING TO : EXECUTIVE PRODUCERABOUT FLIGHTSTORY FlightStory is a media and investment company, and our mission is to elevate the stories, build the communities and invest in visionary entrepreneurs contributing to a happier, healthier humanityYOUR MISSIONTo support the consistent delivery of high-quality...