Resident Liaison Compliance Officer

7 days ago

Lyndhurst, Hampshire, United Kingdom New Forest District Council Full time

Salary

The starting salary is £35,646 to £43,236 (Career Grade) with annual progression through the salary bands.

Contractual hours

37

Basis

Full time

Region

South

Job category/type

Housing Maintenance

Date posted

17/11/2025

Ready for a fresh challenge?

We're looking for a Resident Liaison Compliance Officer to join our team at New Forest District Council, working alongside the Gas and Electrical Manager to ensure all statutory compliance checks are completed on time. This is a vital role in safeguarding safety standards across our housing portfolio of more than 5,000 properties.

What you'll be doing
You'll take the lead in resolving access challenges for hard-to-reach properties, building strong relationships with residents to make sure essential compliance checks—such as gas servicing, electrical testing, water hygiene, and lift inspections—are carried out within statutory timescales.

Your day-to-day will include:

  • Acting as the key link between residents and the council for compliance appointments.
  • Proactively managing access issues, arranging alternative times, and supporting vulnerable residents.
  • Monitoring compliance schedules to ensure deadlines are met.
  • Working closely with the Gas and Electrical Manager, contractors, and internal teams to coordinate works.
  • Keeping accurate records for audits and regulatory reporting.
  • Promoting resident engagement through clear, empathetic communication.
About you

You'll bring:

  • Excellent communication and negotiation skills to build trust and overcome access challenges.
  • Knowledge of housing compliance requirements (gas safety, electrical testing, water hygiene, fire safety).
  • Experience in resident liaison, customer service, or compliance coordination.
  • Strong organisational skills to manage multiple priorities under pressure.
  • Confidence using IT systems for scheduling and reporting.
  • A full UK driving licence and flexibility to travel across the district.

Desirable:

  • Experience supporting vulnerable customers and resolving complex access issues.
  • Understanding of social housing regulations and compliance frameworks.

What is in it for you

  • £35,646 – £43,236 (Career Grade) - Up to £44,472 for exceptional performance once in post
  • 26 -27 Days annual leave (plus an additional 5 days after 5 years' service)
  • Local Government Pension Scheme and AVC provision
  • Hybrid Working
  • Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
  • Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants.
  • A Cycle to Work scheme which could save you around 40 percent on cycles and accessories

About us

At NFDC, we are committed to creating a safe, sustainable, and inclusive environment for our residents and employees. Our values, Learning, Empathy, Ambition, Fairness shape everything we do.

We are determined to be at the forefront of compliance, striving for 100% compliance across all statutory areas, including gas safety, electrical testing, water hygiene, and lifts and lifting equipment. This commitment ensures our residents live in safe, well-maintained homes and that we meet the highest standards of regulatory responsibility.

We are proud to continue our new values into 2025, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness )

To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.

Click here to see why employees think that New Forest District Council is a great place to work:Working for NFDC

You will need a full driving licence to drive our vehicles and required to undergo an Enhanced DBS as part of the pre-employment checks.

If you'd like to be part of our team, apply today.

If you would like to have an informal discussion about the role, please contact Ben Close (Gas and Electrical Manager) on

Closing date: 11pm 14th December 2025

Interview dates: Thursday 8th 2026 and Friday 9th 2026, a second interview may be required.

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