Business Change Manager

Primary Details

Time Type: Full timeWorker Type: Employee

Business Change Manager

London

Permanent (Hybrid)

The Opportunity

QBE Europe are currently recruiting for a Business Change Manager to join a well-established BCM team, in our London office. You will be involved in the development, implementation, and continuous improvement of change management frameworks, tools, and processes to ensure consistency, promote best practice and build change capability across EO. Reporting into the Head of Business Change Management, the role will work closely with business change managers, project teams, and other stakeholders. Acting as the day-to-day owner of change methodologies and tools, this role ensures change initiatives are delivered with a consistent, high-quality approach to stakeholder engagement, adoption, and benefits realisation.

Your new role

Practice Development & Coordination

• Develop and maintain a robust and standardised set of tools and templates based on QBE's global change management framework.

• Coordinate practice-wide activities such as training sessions, community of practice meetings, and knowledge-sharing events. Contribute to the creation of engaging materials and content to clearly articulate the Business Change Management practice's service offering. Support initiatives to raise awareness and educate stakeholders about the role, value and capabilities of the practice, helping to build its brand and visibility.

• Support the Head of Business Change and Senior Business Change Managers by championing the value of business change management at executive and senior leadership levels.

Capability Building

• Assist in the development and delivery of training and onboarding materials for change practitioners. Provide guidance and coaching to those outside of the business change management team to uplift change capability, on applying change management tools and techniques.

• Identify and nurture talent within the change community, supporting career development and succession planning.

Collaboration & Stakeholder Engagement

• Foster collaboration across change teams to ensure consistency and shared learning, as well as strong relationships across business units to embed change management as a core capability.

• Continuous Improvement

• Stay abreast of industry best practices and emerging trends in change management.

• Help to continuously evolve the practice based on feedback, lessons learned, and organisational maturity.

• Drive innovation in change approaches, including digital tools, behavioural science, and agile change techniques.

Change Delivery

• Lead the planning and execution of change management activities to support successful delivery of projects and programmes, ensuring stakeholder engagement, communication, and business readiness are effectively managed.

• Develop and implement change strategies and plans that drive adoption, minimise resistance, and maximise benefits realisation across impacted teams and functions.

About you

• Proven experience working in a Change Management role, on large-scale transformation / behavioural change programmes.

• Deep understanding of change management principles, models (e.g., Prosci, ADKAR, Kotter), and tools.

• Ability to manage multiple tasks and priorities effectively.

• Strong influencing and negotiation skills, with the ability to engage at all levels of the organisation.

• Experience in building and scaling communities of practice or centres of excellence.

• Excellent communication, facilitation, and coaching capabilities with proficiency in Microsoft Office and collaboration tools (e.g. Sharepoint, Teams)

• Relevant certifications (e.g., Prosci, APMG Change Management) are highly desirable.

• Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (

).

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our

careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.

• 30 days holiday a year with the option to buy up to 2 additional days.

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year,

Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards

here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our

Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our

Sustainability homepage

and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let's make it happen

Skills:

Change Management, Coaching, Collaboration Tools, Communication, Conflict Management, Critical Thinking, Delivery Management, Impact Evaluation, Intentional collaboration, Managing performance, Negotiation, Project Delivery, Risk Management, Stakeholder Management, Waterfall ModelApplication Close Date: 27/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.