Quality Assurance Checker

Job Advert

Job Title: Quality Assurance Checker

Reporting to: Estate Purchasing and Quality Manager

Member of: Purchasing and Stores

Responsible for: Quality Assurance and Inventory Control

Salary: £26,450 (Based on 39 hours per week)

Company Overview:

Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale, we pride ourselves on giving our guests an exceptional service and so we want people who care about creating a guest experience that is unique and memorable.

Main Purpose of the Role:

The Quality Assurance Checker will ensure that the estate maintains the highest standards of quality across accommodation, inventory, and maintenance. This role involves conducting inspections, managing stock levels, supporting maintenance processes, and collaborating with internal teams and suppliers to uphold brand standards and guest satisfaction.

Key Responsibilities:

• Maintain and raise job cards, supporting allocation and system use for other users.
• Record and maintain detailed inspection reports and quality documentation.
• Communicate findings to relevant departments such as Maintenance and Housekeeping.
• Collaborate with suppliers to ensure inventory meets required standards.
• Ensure compliance with safety regulations and company policies.
• Train staff on quality standards and best practices.
• Contribute to continuous improvement initiatives for quality processes.
• Conduct accommodation inventory checks site-wide, including monitoring stock levels within Stores to maintain par levels.
• Perform maintenance checks across internal and external public areas.
• Carry out regular audits, including maintenance standards of Lodges.
• Assist the Estate Purchasing and Quality Manager with stock management and inventory control.
• Pick inventory for Housekeeping and issue stock as required.
• Monitor guest reviews for maintenance and inventory issues, taking corrective action where necessary.
• Conduct emergency lights tests
• Track job cards for awaiting parts, ordering, and issuing from stock as required.
• Report inventory issues promptly to the Estate Purchasing and Quality Manager to ensure resolution.

Working Hours:

• 39 hours per week (8:30 am – 5:00 pm, 5 days in 7 including weekends)

Key Skills and Attributes:

• Strong attention to detail.
• Previous experience in a similar role desirable but not essential (full training provided).
• Ability to work independently and as part of a team.
• Good communication skills and adaptability to changing requirements.
• Hospitality experience preferred.
• Ability to collaborate effectively across departments.
• Strong time management skills with the ability to prioritise and handle multiple tasks efficiently.
• Positive attitude and willingness to learn.
• Good written and verbal communication skills.

Langdale Estate Little Extras:

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with our Refer a Friend scheme.
• Get Support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade.
• Get Security after 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. At Langdale, we cherish diversity. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.