Customer Engagement Advisor

4 days ago

Chard TA GB Numatic International Full time

ABOUT THE ROLE:

Numatic International Limited is the UK's largest manufacturer of vacuum cleaners, floor machines, janitorial equipment, and service trolleys. You never have to look far to find one of our products – be it the familiar face of Henry, or one of our many commercial and industrial machines – keeping all industries clean, right across the globe. We have been building vacuum cleaners since 1969, and although our designs may be built slightly differently now, there is one thing they all have in common… the same essential core values of Innovation, Quality, Reliability and Price.

As a Customer Engagement Advisor, you will be responsible for delivering excellence in customer service to both internal and external customers and will be instrumental in interacting directly with new and existing customers via phone, email and social media. Working to provide a high-quality level of service to all customers, the Customer Service Advisor will positively represent the Numatic International brand acting as the first line of contact.

Main Responsibilities:

  • Act as a first point of contact for customer queries via telephone, email, social media, and all other platforms in an effective and courteous manner.
  • Process Sales Orders and Returns using Oracle Order Management.
  • Provide a focused and professional service to all customers and prospects when providing quotations and assisting with queries.
  • Use initiative and judgment; liaise with staff in other departments and external contacts and feedback issues to the Supervisory team.
  • Handle complaints, provide appropriate solutions and alternatives, ensuring a resolution.
  • Process credit card payments; investigate and resolve credit requests.
  • Investigate and resolve all delivery issues for customers.
  • Develop open working relationships in line with Numatic International's values and work collaboratively with internal colleagues and external stakeholders.

About you:

  • Demonstrable experience working in an office environment.
  • Experience of working in a customer service role.
  • Experience of using office and communication systems.
  • Demonstrable experience of showing ability to follow verbal and written instructions, read and comprehend written materials.
  • Ability to work under pressure; be results driven.
  • Excellent communication skills, ability to communicate verbally, in writing and via presentation according to the audience.
  • Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Working Hours:

Monday: 14:00 - 20:00

Friday: 08:00 - 14:00

Saturday: 10:00 - 16:00

Sunday: 10:00 - 16:00

Total - 24 paid hours

Benefits:

  • Company pension + life insurance
  • Employee support programmes (EAP)
  • Cycle to work scheme
  • Free on-site parking
  • Health & wellbeing programmes
  • Access to LinkedIn Learning
  • Staff discounts
  • Long Service Award

  • Customer Engagement Advisor

    2 weeks ago

    Chard TA GB Numatic International Full time £26,605 - £39,222 per year

    About the role:Numatic International Ltd. is the UK's largest manufacturer of vacuum cleaners, floor machines, janitorial equipment, and service trolleys. You never have to look far to find one of our products – be it the familiar face of Henry, or one of our many commercial and industrial machines – keeping all industries clean, right across the globe....

  • Customer Engagement Supervisor

    3 days ago

    Chard TA GB Numatic International Full time

    The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.You...

  • Customer Advisor

    5 days ago

    Chard, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 9.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Chard** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    4 days ago

    Chard, Somerset, United Kingdom B&Q Full time

    OverviewCustomer AdvisorPart time - 15 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 8.00am - 8.00pmUK Notional hourly rate £12.71 per hour B&Q ChardWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Engagement Advisor

    2 weeks ago

    Chard, United Kingdom NUMATIC INTERNATIONAL LIMITED Full time

    **About the role**: Numatic International Ltd. is the UK’s largest manufacturer of vacuum cleaners, floor machines, janitorial equipment, and service trolleys. You never have to look far to find one of our products - be it the familiar face of Henry, or one of our many commercial and industrial machines - keeping all industries clean, right across the...

  • Customer Engagement Advisor

    2 weeks ago

    Chard, United Kingdom NUMATIC INTERNATIONAL LIMITED Full time

    **About the role**: Numatic International Ltd. is the UK’s largest manufacturer of vacuum cleaners, floor machines, janitorial equipment, and service trolleys. You never have to look far to find one of our products - be it the familiar face of Henry, or one of our many commercial and industrial machines - keeping all industries clean, right across the...

  • Customer Service Advisor

    5 days ago

    Chard, United Kingdom C & D South West Ltd Full time

    Have you ever spoken to someone in a customer service role and been really impressed with the person you’ve spoken to? Do you think you could be that person? A major, fast-moving Transport and Distribution Service is looking for a passionate Customer Service Advisor to join their busy team. With a customer base across Dorset, Devon and Somerset, the...

  • Customer Service Advisor

    2 weeks ago

    Stockport SK TA, United Kingdom Innovate HMG Ltd Full time £300,000 - £324,000 per year

    Job Title: Customer Service Advisor (Occupational Health)Salary: £25,000 - £27,000 per annumWorking Hours: per week (Monday – Friday)Job Type: PermanentLocation: Stockport – Hybrid (x3 days office, x2 days homeworking)Reporting to: Customer Service LeadAbout Us:Innovate Healthcare are a forward-thinking occupational health company working in both the...

  • Customer Service Advisor

    3 days ago

    Minehead TA, United Kingdom Kingspan Water and Energy Full time

    Join our fast-paced and growing Ecommerce business unit where customer experience and sales success go hand in hand. We're looking for a motivated Sales & Customer Service Advisor to help drive sales, build strong customer relationships, and deliver exceptional service day in, day out. As a Sales & Customer Service Advisor, you'll be at the heart of our...

  • Parts Sales Advisor

    1 day ago

    Chard, United Kingdom The Parts Alliance Full time

    More information about this job below: As leaders within the automotive aftermarket, we have an excellent opportunity for a Parts Sales Advisor to join the team based within our Chard Branch. As the Sales Advisor you will be proactive and positive towards branch and company promotions and initiatives; leading on our aim to be the best supplier, employer and...