Customer Service Advisor

Join our fast-paced and growing Ecommerce business unit where customer experience and sales success go hand in hand. We're looking for a motivated Sales & Customer Service Advisor to help drive sales, build strong customer relationships, and deliver exceptional service day in, day out. As a Sales & Customer Service Advisor, you'll be at the heart of our business, assisting customers via phone, live chat, and email. You will handle sales enquiries, process orders across multiple channels (including B2B), provide bespoke quotations, and liaise closely with both customers and suppliers to ensure smooth deliveries.

• Respond promptly and professionally to customer sales enquiries across our product ranges
• Process and manage customer orders, including B2B transactions
• Provide tailored quotations and proforma invoices, following up to drive sales
• Verify sales order acknowledgements and coordinate with suppliers for accuracy
• Liaise with customers to ensure timely and smooth delivery of orders
• Provide technical product information with support from internal teams and manufacturing partners
• Deliver exceptional customer service to support strong customer loyalty and repeat business
• Work collaboratively to meet team sales targets and business objectives
• Assist with sales administration and other projects as needed

• Five GCSEs (or equivalent), including English and Maths.
• Minimum two years in a sales/customer-facing role.
• (e.g., call center, helpdesk).
• Strong communication skills, with a customer-first attitude
• Experience in sales or customer service, ideally within an ecommerce or B2B environment
• Ability to manage multiple communication channels (phone, email, live chat) effectively
• Attention to detail and strong organisational skills
• A proactive approach to problem-solving and continuous improvement
• Team player mindset with the ability to work in a fast-paced environment

• Excellent communication skills (verbal and written) with a professional telephone manner.
• Strong sales ability with a track record of achieving targets.
• Exceptional organisational and time management skills.
• Ability to work both independently and as part of a team.
• Strong problem-solving skills and customer-focused mindset.
• Proficiency in Microsoft Office, especially Excel.
• Ability to work under pressure and adapt to a fast-paced environment.

At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.

• Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
• Hybrid working
• Hours:8.30am to 5pm Monday to Friday
• Training & Development: Ongoing training to enhance your skills and qualifications in your role.
• Mentorship: Receive support and guidance from our teams to help you progress in your career.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Apply today to become part of a growing company committed to excellence.

Kingspan is an Equal Opportunities Employer - We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job