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Product Manager

2 weeks ago

Remote, United Kingdom HOST — "ally for action" Full time £40,000 - £80,000 per year

Job description

Product Manager – HOSTHub Lead

Reports to: Operations Director (Head of Delivery)

Contract: 0.6

Location: Remote (UK or International (GMT +3/-3)

Role Purpose

As Product Manager HOSTHub Lead, you will drive the vision, design, and delivery of HOSTHub, HOST's secure digital platform for global civil society operations.

HOSTHub is the central nervous system of HOST - connecting partners, funders, and internal teams across finance, legal, and operations. You will lead the platform's development and optimisation, ensuring every user journey is clear, intuitive, and aligned with HOST's empowering, expert, and empathetic values.

Working closely with the Partnerships and Engagement teams, along with our development contractors, you'll translate user needs into product strategy, coordinate with the external development team, and deliver tools that make life easier for changemakers, funders, and the HOST team.

This is a strategic, high-impact role for someone who can think systemically, act decisively, and balance big-picture design with hands-on delivery.

Core Responsibilities

  1. Product Vision and Strategy

Lead on the design, roadmap, and vision of HOSTHub as HOST's flagship digital platform.

Translate HOST's organisational goals into a clear, scalable, and user-focused product strategy.

Define and own product milestones, prioritising features that improve efficiency, visibility, and impact.

Ensure HOSTHub reflects HOST's values secure, transparent, intuitive, and empowering.

Reporting cadence: Monthly progress and roadmap update to Operations Director and Leadership Team.

  1. User Journey and Experience Design

Lead on designing the end-to-end user experience for hosted partners, funders, and staff.

Map user journeys across onboarding, finance, compliance, and reporting workflows, identifying pain points and opportunities for improvement.

Collaborate with the Partnerships and Community Support teams to align HOSTHub with the Hosted Partner and Funder Journeys.

Work with the Communications Team to ensure all user-facing content is accessible, clear, and on-brand.

Reporting cadence: Quarterly user feedback and UX improvement report.

  1. Development Oversight

Oversee product design and development process, in coordination with the development team.

Attend demo and planning sessions each sprint, provide clear prioritisation of activities and ensure that development is rolled out as required.

Ensure that all Hosted Partner and HOST team voices are included and prioritised into the platform development, acting as central focal point for all HOSThub needs.

Reporting cadence: Bi-weekly sprint updates; monthly development report.

  1. Data, Systems, and Integration

Work with the Data Analyst to ensure HOSTHub captures accurate, useful data for reporting and impact measurement.

Integrate Data and Impact measurement needs into the Product Roadmap prioritisation

Support automation of key workflows across the Delivery and Partnerships Circles, improving speed and reducing manual processes.

Maintain robust documentation of system architecture and data flows.

Reporting cadence: Monthly systems performance and data accuracy review.

  1. Security, Compliance, and Risk

Lead on platform security and data protection in collaboration with the Legal Lead.

Ensure HOSTHub adheres to global data privacy and security standards (GDPR, AML/CTF, etc.). Prioritise required actions within roadmap.

Conduct regular digital risk assessments and prioritise required actions within roadmap mitigation strategies.

Lead the incident response process for digital issues or breaches, maintaining transparent communication with leadership.

Reporting cadence: Quarterly security and compliance review.

  1. Cross-Team Collaboration and Capacity Building

Work across HOST's teams to ensure HOSTHub serves all service areas - Project Hosting, Hosted Grantmaking, and Capacity Building.

Develop and deliver internal training sessions to build staff confidence and skills in using HOSTHub.

Create and maintain onboarding resources, FAQs, and user guides.

Partner with the Training Lead to embed digital literacy across the organisation and hosted partner community.

Reporting cadence: Quarterly internal training and adoption report.

  1. Continuous Improvement and Innovation

Monitor emerging technologies and sector best practices to inform HOSTHub's evolution.

Evaluate and test new features, integrations, and user needs to maintain product relevance.

Lead user feedback sessions and platform reviews to ensure HOSTHub grows with HOST's global operations.

Drive HOSTHub's role in enabling a distributed, digital-first delivery model.

Reporting cadence: Annual product review and roadmap refresh.

Key Relationships

Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, and Training Lead.

External: Developers, technical service providers, hosted partners, funders, and contractors.

Performance Indicators

HOSTHub roadmap milestones delivered on time and within scope.

90%+ user satisfaction in feedback surveys.

All major integrations operational and maintained.

Demonstrated improvements in efficiency and automation across service areas.

100% compliance with digital security and privacy standards.

Required Experience

5–8 years' experience in product management, digital platform delivery, or systems development - ideally within SaaS, fintech, social enterprise, or digital infrastructure contexts.

Proven track record of delivering complex, multi-stakeholder digital products from concept to launch and iteration.

Strong understanding of user experience (UX) and user journey design, with practical experience mapping and optimising workflows for multiple user groups.

Experience managing or coordinating external developers, digital agencies, or tech contractors in remote environments.

Demonstrated ability to translate user needs into technical requirements, prioritising effectively across competing demands.

Familiarity with API integrations, database systems, and workflow automation tools (e.g. Zapier, Airtable, or custom integrations).

Proven success integrating digital tools with finance, CRM, or data systems (e.g. Sage, Salesforce, ClickUp, Zendesk).

Strong data skills, including experience designing or using dashboards and analytics for performance and reporting.

Knowledge of security, privacy, and compliance frameworks (e.g. GDPR, ISO, AML/CTF) as they apply to digital systems.

Excellent project management, prioritisation, and communication skills - able to bridge technical and non-technical audiences.