User Experience Consultant

2 days ago

Edinburgh, Edinburgh, United Kingdom Phoenix Group Full time £35,000 - £45,000

We have an incredible opportunity to join us here at Phoenix Group as a User Experience Consultant to join our Colleague Experience team in the People Function. 

Job Type:  Fixed Term Contract - 12 months

Location:  This role can be based from Edinburgh, Telford or Birmingham with time spent in the office and working from home.  

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 02/12/2025

Salary and benefits:  £35,000 - £45,000 DOE plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more. 

Who are we?  

We want to be the best place that any of our 6,600 colleagues have ever worked. 

We're Phoenix Group, we're a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet. 

The role  

The Colleague Experience & Operations function is introducing a new operating model, changing the way work comes into the function and is distributed across teams.  This role will sit in the Colleague Experience team, delivering innovate solutions and a continued evolution of the colleague and user experience for the function.

The role will design and enhance people journeys and embed innovative, future ready ways of working.  You will maximise the use of digital systems available - leveraging automation, self-service tools, and data insights to modernise and future-proof our people services. You will create seamless intuitive experiences for People function teams and colleagues, and use a range of communication tools and styles to provide training and documentation for the Colleague Experience & Operations teams.

What are we looking for?

  • Customer outcome focused with the ability to convert customer needs and business requirements into suitable, effective solutions 
  • Creative and proactive in delivering change within fast-paced environments, ensuring impactful and measurable outcomes.
  • Proven ability to manage multiple priorities effectively, both independently and within a team setting.
  • Experience of identifying root cause analysis, to support development of outcomes and solutions
  • Experienced in producing engaging process documentation, including guides, videos, and flows; familiarity with tools such as Canva, Page Tiger, Visio, and SharePoint is desirable.
  • Skilled in facilitating group sessions, constructively challenging the status quo, and capturing actionable outcomes.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. 

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. 

We're reviewing applications as they come in, so apply early to avoid missing out.

Find out more about #LifeAtPhoenix 

  • Guide for Candidates:
  • Find or get answers from our colleagues:  

#LI-CN1 #LI-HYBRID

  • User Experience Designer

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Executive Pathway Full time £30,000 - £60,000 per year

    UI/UX Designer – Product FocusEdinburgh (Hybrid)£35,000–£45,000 depending on experienceI am working on a retained basis with a well-established, fast-growing Scottish tech business that combines creative design with advanced technology to produce high-quality digital content and immersive visual products for the new build housing sector.They are...

  • User Researcher

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Netcompany Full time

    Company Description Are you ready to join the forefront of technology innovation with Netcompany?  As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.Operating...

  • Senior User Researcher

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Version 1 Full time £60,000 - £75,000 per year

    Company DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...

  • Senior User Researcher

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Spinwell Global Full time

    Role: Senior User Researcher Contract Length: 6 Months with possible extensionLocation: Hybrid/Edinburgh or Glasgow - Onsite collaboration when required depending on project/team requirementsIR35: OutsidePay Rate to Intermediary: £458 per daySecurity Clearance: BPSS Spinwell is recruiting for a Senior User Researcher for an excellent opportunity within the...

  • Trip Experience Consultant

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Destiny&Co Travel Agency Full time £25,000 - £50,000 per year

    As a Trip Experience Consultant, you will help travelers organize vacations that feel enjoyable, smooth, and stress-free. You will assist with planning, itinerary updates, and questions from beginning to end. Your role makes travel feel effortless.Destiny&Co believes every trip should feel memorable, inspiring, and well-supported.Key...

  • Experience Designer

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Royal London Full time £40,000 - £80,000 per year

    Job description:Contract Type: PermanentLocation: EdinburghWorking style: Hybrid 50% home/office basedClosing date:  27th November 2025Royal London has an exciting opportunity for an Experience Designer to join a multidisciplinary team to help design, develop and deliver a best-in-class digital product and help further develop and embed our new Experience...

  • Experience Designer

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Royal London Group Full time £30,000 - £60,000 per year

    Contract Type: PermanentLocation: EdinburghWorking style: Hybrid 50% home/office basedClosing date: 27th November 2025Royal London has an exciting opportunity for an Experience Designer to join a multidisciplinary team to help design, develop and deliver a best-in-class digital product and help further develop and embed our new Experience Design...

  • Senior UX Consultant

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Craneware Full time

    Vacancy NameSenior UX ConsultantCompanyCraneware PLCSpecialityTechnologyCategoryPermanentLocation CountryOffice LocationEdinburghAdditional LocationsIntroduction to CranewareLet's transform the business of healthcare At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future. ...

  • Functional Consultant

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom HCLTech Full time £60,000 - £120,000 per year

    HCL is a $11 billion leading global technology enterprise consisting of over 200,000 professionals operating from 52 countries. Founded in 1976, HCL is one of India's original IT garage start-ups. For more on HCL, please visit Job Title: Workday Functional ConsultantLocation: England and Bristol, UKExperience Level: 15+ yearsMode of Hiring- Permanent...

  • NetSuite Consultant

    4 days ago

    Edinburgh, Edinburgh, United Kingdom Connor Fox Recruitment Solutions Full time £45,000 - £65,000 per year

    Senior NetSuite Consultant - UK RemoteNEW ROLE NetSuite Consultants are you looking for your next challenge - then this is the role for youOur partner's product is a NetSuite application that unlocks the power of NetSuite for businesses tackling complex project management challenges. They are a proud member of the SuiteCloud Developer Network (SDN), and has...