Experience Designer

5 days ago

Edinburgh, Edinburgh, United Kingdom Royal London Group Full time £30,000 - £60,000 per year

Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 27th November 2025

Royal London has an exciting opportunity for an Experience Designer to join a multidisciplinary team to help design, develop and deliver a best-in-class digital product and help further develop and embed our new Experience Design capability.

As an Experience Designer, you will work closely with cross-functional teams and senior stakeholders, to reimagine and design innovative, human-centred experiences for our customers, advisers, and employers. You will utilise design thinking to create customer journey maps, and service design methodologies to drive customer satisfaction and loyalty.

The ideal candidate will have a background in end-to-end experience or service design, and a passion for delivering exceptional customer experiences. You will have excellent communication skills, with the ability to run Design Thinking workshops, manage expectations and solve problems in a changing landscape.

About the role

  • Play a key role in developing and embedding our experience design capability focusing on processes, ways of working and continuous improvement of the service the team provides.
  • Document and present the experience design process and outcomes and provide recommendations and guidelines for implementation and scaling.
  • Facilitate co-creation workshops and discovery sessions with users, customers, and stakeholders to generate ideas and concepts for experience improvement or innovation.
  • Conduct user research and stakeholder interviews to understand the current state of a service, the pain points and identify opportunities for improvement.
  • Create personas, journey maps, service blueprints, and other artifacts to synthesise and communicate the insights and findings from the research.
  • Develop low-fidelity and high-fidelity prototypes of the experience components, such as touchpoints, interactions, processes, and systems.
  • Plan and conduct user testing and feedback sessions to validate and iterate on the prototypes and measure the impact of the experience changes.

About you

  • Experience in end-to-end experience design, service design or digital product design.
  • Experience of design thinking/human-centred design methodologies.
  • Excellent communication and presentation skills, with the ability to effectively communicate design concepts and insights to stakeholders at all levels of the organisation.
  • Strong analytical skills, with the ability to use data and metrics to inform design decisions.
  • Experience using design, prototyping and research tools.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

  • Experience Designer

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Royal London Full time £40,000 - £50,000 per year

    Contract Type: PermanentLocation: EdinburghWorking style: Hybrid 50% home/office basedClosing date:  27th November 2025 Royal London has an exciting opportunity for an Experience Designer to join a multidisciplinary team to help design, develop and deliver a best-in-class digital product and help further develop and embed our new Experience Design...

  • Experience Designer

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Royal London Full time £40,000 - £80,000 per year

    Job description:Contract Type: PermanentLocation: EdinburghWorking style: Hybrid 50% home/office basedClosing date:  27th November 2025Royal London has an exciting opportunity for an Experience Designer to join a multidisciplinary team to help design, develop and deliver a best-in-class digital product and help further develop and embed our new Experience...

  • Senior Experience Designer

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Royal London Group Full time £60,001 - £80,001 per year

    Job Title: Senior Experience DesignerContract Type: PermanentLocation: EdinburghWorking style: Hybrid 50% home/office basedClosing date: 12th December 2025Royal London Group has an exciting opportunity for an experienced Senior Experience Designer to join a multidisciplinary teams to help design, develop and deliver a best-in-class digital product and help...

  • User Experience Designer

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Executive Pathway Full time £30,000 - £60,000 per year

    UI/UX Designer – Product FocusEdinburgh (Hybrid)£35,000–£45,000 depending on experienceI am working on a retained basis with a well-established, fast-growing Scottish tech business that combines creative design with advanced technology to produce high-quality digital content and immersive visual products for the new build housing sector.They are...

  • Product Designer

    5 days ago

    Edinburgh, Edinburgh, United Kingdom RBS Full time €40,000 - €80,000 per year

    Join us as a Product DesignerWe'll look to you to ensure all design outputs are developer-ready, complete with design specifications, accessibility annotations, and design system integration to enable accurate, efficient implementation and maintain product qualityYou'll define the scope, approach, and timelines for product design in small to medium scale...

  • Product Designer

    7 days ago

    Edinburgh, Edinburgh, United Kingdom BetHog 🐗 Full time £40,000 - £60,000 per year

    Company DescriptionBetHog is a cutting-edge crypto casino and sportsbook created by the creators of FanDuel. Known for its innovation and commitment to offering an exciting gaming experience, BetHog combines blockchain technology with user-focused design to deliver seamless betting opportunities. We're passionate about providing secure and entertaining...

  • Visual Designer

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time £59,850 - £66,500 per year

    JOB TITLE:Visual Designer (12-Month FTC)LOCATION:EdinburghSALARY:£59,850 - £66,500HOURS:Full-TimeDURATION:12-Month Fixed-Term ContractWORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Edinburgh office.About this opportunityWe're looking for a passionate Visual Designer to raise the...

  • UX Designer

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom RBS Full time £35,000 - £60,000 per year

    Join us as a UX DesignerWe'll look to you to be a passionate advocate for great customer experiences, bringing your creative and strategic thinking skillsYou'll be at the forefront of UX design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-useIn return, you'll have a genuine...

  • Service Designer

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Venesky Brown Full time £30,000 - £60,000 per year

    Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Service Designer until the 31st of March 2026 on a rate of £ £30.22/hour PAYE – working 35 hours per week. This role will be remote working, candidates should be UK based.Responsibilities:Use design thinking, methods and tools to solve problems: both large...

  • UX Designer

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time £59,850 - £66,500 per year

    JOB TITLE:UX DesignerLOCATION:EdinburghSALARY:£59,850 - £66,500HOURS:Full-TimeWORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Edinburgh office.About this opportunityWe're looking for someone who can work collaboratively alongside a full design team and take full ownership of their...