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GP Care Navigator/Receptionist

2 weeks ago

Metheringham LN EZ, United Kingdom Church Walk Surgery Full time £25,600 - £30,000 per year

Receptionist/Administrator

Job Summary

GP Care Navigator/Receptionist for 15.25 hours per week required to work three days. Overtime is available and flexibility is essential.

The successful applicant would need to ideally have previous Reception/Customer Services experience dealing with the general public, with a good telephone manner and the ability to deal with, and remain calm when dealing with difficult situations in a firm but empathetic manner.

Main duties of the job

Part of your role will be dealing with patients face to face, telephone, texting and emailing.

Previous experience working in a GP Practice would be desirable but not essential as training will be given. Must have very good IT skills for this role and the ability to multi-task.

The job would commence immediately with full training given for all aspects of the role. You must be flexible to be able to help cover for sickness, annual leave and overtime for colleagues.

About us

We are a small, friendly practice team situated in the beautiful village of Metheringham. High standards and excellent quality care are important to us so it is important that we recruit the right person for the role.

Informal enquiries and visits are welcome. Please ring the surgery to speak with Kari Buffey, Managing Partner.

Job Description

Job responsibilities

The role includes working within a busy reception area assisting patients with appointments face to face or by telephone, dealing with queries from patients or external agencies as well as administrative duties. Church Walk Surgery develops and builds a multi skilled team, therefore all roles are adaptable.

You will receive training so you can be a flexible member of the team to enable the practice to function at all times, particularly in times of staff absence.

Receptionist duties/ skills:

  • Excellent customer service skills
  • Good working knowledge of word, email, internet, etc.
  • Flexibility and enthusiasm for the job
  • Booking appointments face to face/ telephone
  • Emailing/ Texting
  • Using IT systems to book blood appointments
  • Dealing with patient prescription requests and queries
  • Liaising with other community service providers such as hospitals, other GPs.
  • Handling requests from patients and GPs or local pharmacy enquiries
  • Self confidence
  • Reliability and integrity
  • Be able to multitask
  • Be able to cover holidays and sickness

Administration:

  • Scanning and Read Coding
  • Reviewing results/Notes summarising
  • Patient Registration/ Registration Queries
  • Ringing patients to book appointments for appropriate clinics
  • Dealing with patient queries
  • QOF capture
  • Other admin tasks

Person Specification

Qualifications

Essential

  • GCSE or Equivalent Grade C or above in Maths and English

Desirable

  • Previous NHS GP surgery or Dispensary setting is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name

Church Walk Surgery

Address

Drury Street

Metheringham

Lincolnshire

LN4 3EZ

Employer's website

Job Type: Part-time

Pay: From £12.50 per hour

Benefits:

  • Company events
  • Company pension
  • Health & wellbeing programme
  • On-site parking
  • Sick pay

Work Location: In person