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Customer Service Manager
2 weeks ago
Customer Service Manager
Location:
Leeds (Office-based)
Salary:
£35,000 – £40,000 per annum (depending on experience)
Permanent – Full-time
Are you a confident, people-focused leader who thrives in a fast-paced environment?
We're looking for an experienced
Customer Service Manager
to lead and develop a team within a successful and long-established
manufacturing business
.
Reporting to the Commercial Director, you'll oversee the Customer Service, Account Management, and Shipping functions - ensuring teams work seamlessly together to deliver exceptional service and on-time fulfilment. This is a hands-on role where structure, communication, and attention to detail are key.
You'll bring strong leadership and organisational skills, the ability to balance people and process, and a drive to continuously improve performance.
Key Responsibilities:
- Lead and motivate Customer Service, Account Management, and Shipping teams.
- Oversee order processing and delivery to ensure accuracy and efficiency.
- Build strong internal collaboration across Sales, Operations, and Production.
- Resolve customer issues quickly and professionally.
- Drive process improvements and implement best practices.
- Support team development through coaching and feedback.
About You:
- Experienced in customer service or operations management within manufacturing or distribution.
- Strong leadership and team-building skills - firm but fair.
- Excellent communication and organisational ability.
- Customer-focused with a proactive, solutions-driven approach.
- Confident using ERP systems and Microsoft Office tools.
If you're a motivated leader who enjoys making teams work cohesively and delivering operational excellence, this role offers a great opportunity to make a visible impact within a stable, growing business.
