Hotel Receptionist

2 weeks ago

Pitlochry PH BH, United Kingdom The Old Mill Inn Full time £13,000 - £14,400 per year

Job Summary

We're looking for an organised and welcoming Receptionist to join our friendly team at The Old Mill Inn, an award-winning hotel, bar & restaurant in the heart of Pitlochry.

As the first point of contact for our guests, you'll play a key role in creating memorable experiences from the moment of enquiry to check-out. You'll handle reservations, assist with guest needs, and support the wider team in ensuring smooth daily operations across front-of-house and administration.

Daily tasks will include:

  • Handling bookings via telephone, email, and online platforms
  • Organising guest check-in documentation and pre-arrival arrangements
  • Providing a warm welcome and professional check-in/check-out service
  • Managing dinner reservations and any special guest requests
  • Supporting the Marketing Team with seasonal offers and promotions
  • Performing administrative tasks including filing, managing emails, accepting mail, ordering office supplies, and keeping reception tidy and organised
  • Overseeing breakfast service and morning setup
  • Assisting on the bar or restaurant floor during lunch service and as required
  • Delivering outstanding guest service across all touchpoints — phone, email, and in person
  • Maintaining a positive, proactive, and professional approach at all times

About You

We're looking for someone who enjoys providing warm, attentive service and thrives in a busy hospitality environment.

Essential attributes:

  • Smart, professional, and presentable appearance
  • Excellent spoken and written English
  • Exceptional customer service and interpersonal skills
  • Strong administrative and organisational abilities
  • IT literate (Microsoft Word, Excel, Email, Internet applications)
  • High attention to detail and accuracy
  • Able to work independently and as part of a team
  • Eligible to work in the UK

Desirable attributes:

  • Previous hospitality or front-of-house experience
  • Basic marketing skills such as social media management or photography
  • Experience working in a bar or restaurant environment

What We Offer

  • Competitive salary depending on experience
  • 28 days annual leave
  • Meals provided on shift
  • Full training and development opportunities
  • Live-in accommodation available for the right candidate (cost deducted from wage)
  • The opportunity to work within an award-winning, family-run business alongside a motivated, international team

This is a fantastic opportunity to join the team at a family-owned, award-winning hotel and restaurant with a welcoming and dynamic atmosphere.

Apply now with your current CV and become part of the team at The Old Mill Inn, Pitlochry.

Job Types: Full-time, Permanent

Pay: £13.00-£14.00 per hour

Expected hours: 45 – 48 per week

Benefits:

  • Company pension
  • Discounted or free food

Experience:

  • Hotel Reception: 1 year (preferred)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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