Support Worker

Job Role: Support Worker – Supported Living

Accountable to: Service Leader, Deputy Manager, Registered Manager

Location: You would work for the CQC Registered service based in Nottingham and currently operating in Nottingham and Lincoln. You would be contracted to work in Lincoln.

Hours of Employment: Part time – 24 hours per week, flexibly between 8am and 11pm Monday to Sunday.

Sleep-ins would be required.

Organisation Overview:

We are a growing supported living provider committed to offering high-quality care and support to adults in a safe and nurturing environment. With a strong emphasis and focus on a person-centred approach, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices.

Safe Haven Group is committed to safeguarding and promoting the welfare of all service users who use our services and as such we expect all staff to share this commitment. Safeguarding is taken very seriously at Safe Haven Group and is at the forefront of everything we do. Successful candidates who are made an Offer of Employment will be required to complete relevant compliance & safeguarding checks.

It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below:

Our Mission:

Our mission is to deliver a supportive and empowering service which enables us to deliver high quality care and support.

Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential.

Our Values:

Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive.

Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards.

Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives.

Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach their full potential.

Job Summary:

The role of Support Worker plays a vital role in ensuring the well-being and safety of our residents. You will be there to provide guidance and help create a supportive environment for our service users. You will actively encourage our Service Users to contribute to the running of their own home and will support individuals in their personal skills development. This position involves direct interaction with residents and teamwork within the service.

Responsibilities:

• Provide support, informal advocacy and information to the individuals we support.
• Provide emotional and practical support to service users.
• Help service users meet their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assisting and enabling with daily living that will include tasks laundry, and preparing meals, drinks, shopping and managing their own finances.
• Supporting service users to take any prescribed medicine, complying with all medicine policies, including storage, administering and record keeping.
• Enable service users to achieve independence as far as possible in all areas of their life by providing appropriate information, opportunity, training, and support.
• Help service users to identify and choose their support needs.
• Assist in devising, implementing, and reviewing care plans and risk assessments, as well as contributing to service reviews.
• Positive engagement with behaviours that may challenge and being able to see the person not the behaviour – we offer NAPPI (non-abusive psychological & physical intervention) training.

Provide a safe, comfortable and supportive home for the individuals we support.

• Assist in health and safety assessments, follow health and safety procedures and participate in fire drills and audits.
• Report any maintenance and repair tasks, to the senior person on duty.
• Provide First Aid services in the service when necessary and if trained to do so.

Assist the individuals we support to present themselves as valued members of the local community.

• Create opportunities for social, leisure activities and lifelong learning with service users.
• Introduce service users to a range of facilities and amenities in the local neighbourhood and wider community.

Ensure that the rights of the people we support are always protected and respected.

• Ensure that each individual is supported as far as possible to exercise their rights in the following areas: Privacy, choice, participation in decision making affecting their lives, expression of their own cultural identity, entitlement to service, feedback on the service they receive and the right to complain, protection of their property, maintaining links with family and friends.

Liaise with other professionals on behalf of the individuals we support.

• Maintain contact with a wide range of outside professionals, eg. general practitioners, dentists, and therapists etc.
• Liaise with family members and be part of a key worker system.

Participate in the opportunities provided for training and development.

• Participate in regular supervision to receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.
• Participate in an annual appraisal coordinated by your line manager.
• Attend staff development programmes, training courses, seminars and workshops as required.

*Work within, and promote, the policies and procedures of People in Action. *

• Follow the policies and procedures outlined in the Manual of Procedures
• Maintain confidentiality about service users, staff and the Company as a whole.
• Promote equality of opportunity and a respect for diversity.

Be an active member of the Service team.

• Help cover the work of the team, during absence, vacancies, of when a colleague is under pressure.
• Liaise and coordinate with other team members to provide a cohesive, high-quality service and ensure that CQC legislation and guidelines are followed.
• Participate in and contribute to team meetings.

Qualifications/Experience/Skills/Person Specification:

Working as a Support Worker in Supported Living can be highly rewarding as you directly impact the lives of our Service Users.

This role requires compassion, dedication, and a commitment to creating a safe and supportive environment.

• Level 3 diploma or the desire and commitment to work towards.
• High school diploma or equivalent.
• Previous experience in a similar support role.
• Significant experience working with adults and/or children with learning disabilities, autism, mental health and/or complex needs.
• Empathy, patience, and the ability to build rapport with our residents.
• Crisis intervention skills and the ability to remain calm under pressure.
• Strong interpersonal, communication, and conflict resolution skills.
• Knowledge of local resources and support services for our service Users.
• Familiarity with Positive Behaviour Support.
• Ability to work independently and collaboratively.
• Empathy, patience, and a non-judgmental attitude.
• Ability to follow policies, procedures, and guidelines.
• Strong communication skills, both verbal and written.

In line with The Asylum and Immigration Act 2006, we will only accept applications from candidates who have the legal right to work in the UK.

Please note that if you are put forward for an interview you will be asked to provide information with regards to any criminal records background. Any candidate who is successful at interview and is provided with an Offer of Employment will be required to undergo a criminal background check to ensure our service meets safeguarding standards. Please note it is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both)

Equal Opportunity Employer:

Safe Haven Support Care & Education Group is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Job Type: Permanent

Pay: £12.40 per hour

Application question(s):

• Do you have strong verbal and written communication skills

Experience:

• similar setting: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Level 2/3 in Health and Social Care (required)

Work Location: In person