Assistant Retail Manager

Looking for a Retail role with a difference?

Want to work for an employer named in The Sunday Times Best Places to work 2024?

Outlet Shopping at The O2 are looking for an Assistant Retail Manager to support the retail manager in the day to day running of Outlet Shopping.

You Will

• Develop positive relationships with our tenants by hosting regular tenant meetings to understand trading performance locally and nationally, promotions, team changes, training, new lines / ranges coming in.
• Report retail analysis back to the wider Centre Management team during weekly operations meetings.
• Help our tenants promote any key activities on our website, social media, blogs / vlogs via our Marketing Team.
• Ensure our tenants follow their lease obligations as per our operating and brand guidelines, including appropriate merchandising, pricing and signage standards and escalate any variations to the Retail Manager.
• Support driving excellence in customer service across The O2, supporting any measures and outcomes that monitors and improves this.
• Drive excellence in standards in all areas front and back of house, including services, cleaning, security etc.
• Support the marketing team in the implementation of events and activities
• Assist with ensuring that the landlord and tenants comply with Health and Safety requirements

We're Looking For Someone Who

• With previous relevant experience of premium and /or Luxury retail markets either at full price or outlet with experience with concessions or partners
• Wants to make a difference through influencing and negotiating skills to drive best practise.
• Is analytical, commercial and numerate, with a good working knowledge of budgets and the ability to interpret reports
• Has strategic and operational experience – adopting a common sense, hands-on approach
• Is great at building relationships with people and working as part of a team
• Can confidently place the customer in the centre of everything

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where:
You'll be based at The O2, Peninsula Square, London SE10 0DX.

You'll act as Duty Manager on a rota basis with the rest of the Management team to cover late nights and weekends.
This is likely to be a minimum of one weekend and one week of late nights a month, as well as a fair share of Bank Holiday Duty Manager shifts
(split between Management Team).

Note: Due to the nature of the Outlet there must be flexibility within working hours to have a regular presence at weekends, evenings, peak trade and for special events.

So why apply?
Find out why our employees love working here:

Our benefits can be found here:

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always

Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive