Guest Services Manager

3 days ago

Witney, Oxfordshire, United Kingdom Estelle Manor Full time

Job Ref: MAI3238

Branch: Estelle Manor

Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN

Salary/Benefits: £43,775 per annum, plus inclusion in our service charge scheme

Contract type: Permanent

Hours: Full Time

Posted date: 29/10/2025

Closing date: 01/12/2025

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a 'hosted home', bringing people together that have plenty to say and nothing to prove.

The Role:

As our Guest Services Manager you will be leading our charismatic team of Luggage Porters, Valets and Chauffeurs overseeing the guest journey through the manor. You will be accountable for all arrivals and departures, the timely delivery and collection of luggage, rooming guests, managing the chauffeur fleet and transporting guests around the estate. Your larger than life personality and continuous local networking will ensure our members and guests expectations are consistently exceeded. This is a people first role that requires strategy, process and energy.

Who we are looking for:

  • At least three years experience of managing a front of house team within luxury hospitality settings.
  • Creativity and problem solving, the role requires an active presence leading from the front.
  • Someone who is process driven and confident in analysing, reviewing and actioning any changes.
  • Strong line management experience who is confident in recruiting, training and developing a large and diverse team.
  • Excellent communication skills and comfortable talking to colleagues and senior management as well as being front of house building relationships with our members and guests.
  • Excellent organisational skills and tech savvy; OPERA knowledge would be an advantage.
  • Someone with financial acumen to maximise the revenue opportunities through our chauffeur service and valet team.

What's in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

  • Biannual company socials plus smaller social and sports groups.
  • Exclusive staff rates and FB discounts across sister properties.
  • Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
  • Colleague spaces stocked with food, drinks and locally sourced coffee.
  • Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
  • Added protection of our pension, health cash plan and life assurance schemes.
  • 30 days holiday, inclusive of bank holidays, which increases with length of service.
  • Colleague Forums and Sustainability Committees to help create The Estelle Way.
  • Recommend-a-friend bonus scheme.
  • Uniform provided, cleaned, and pressed.
  • Onsite seamstresses to ensure your uniform is fitted and repaired.

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