Adventure Receptionist

Job Ref: MAI3293

Branch: Estelle Manor

Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN

Salary/Benefits: £14.38 per hour, plus inclusion in our service charge scheme

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 12/11/2025

Closing date: 14/12/2025

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a 'hosted home', bringing people together that have plenty to say and nothing to prove.

As an Adventure Receptionist, you will be the face of adventure in the manor house and operate the adventure desk on a daily basis to ensure there is always a presence to assist guests with their every need. You will have a passion for guest services and take great satisfaction in creating memorable experiences for our members and hotel guests. Diverse, outgoing, and welcoming, you will have an inherent desire to create unique and incredible experiences for both our hotel guests and our members; we work hard, get stuck in and have fun. You will be comfortable to assist in any way necessary to help with the day to day running of the adventure team, which may range from hosting in the adventure lodge to delivering Little Land Rover experiences when required.

Who we are looking for:

• Reception, sales, front office, concierge or guest service experience. Any experience of these disciplines within a hotel environment would be advantageous.
• Any experience or passion in sports, leisure or outdoor pursuits would be ideal.
• Excellent organisational skills with the ability to prioritise and manage multiple requests simultaneously.
• Team orientated, positive, driven, organised and solution focused with a genuine passion for hosting.
• Exceptional communication skills with the ability to build relationships with colleagues, senior management and guests alike.

What's in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and FB discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service. As this is a part time position, please note the holiday allowance will be pro-rata.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.