General Assistant, The Wild Rabbit

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

SALARY: £13.25 per hour + overtime. Weekly pay.
HOURS: 45 hours per week, including weekends

ABOUT US
The Wild Rabbit in Kingham is a fine dining restaurant and boutique hotel in the heart of the Cotswolds. Recognised in the Top 50 Gastropubs, the Top 50 Boutique Hotels and awarded 3 AA Rosettes, The Wild Rabbit blends modern British cooking with thoughtful, attentive service in a relaxed yet refined setting.

Our menus are created in close partnership with Daylesford Farm, using the best seasonal, organic produce. Under Executive Chef Callum Graham, and alongside our skilled front-of-house team, we are proud to deliver a dining experience that is refined, memorable, and deeply connected to the land around us.

ABOUT THE ROLE
As a General Assistant, you will play a vital role in keeping our rooms and cottages immaculate, ensuring they are cleaned to the highest standard and ready for guest arrivals. You will also support the upkeep of our public areas, including the Terrace, car parks, driveways, and outdoor spaces, making sure they remain tidy, welcoming, and free from debris. From preparing cushions and parasols for guests on sunny days to restocking fireplaces and wood supplies in colder months, your work will help create a comfortable and inviting atmosphere throughout the year.

YOUR RESPONSIBILITIES

• Ensuring rooms are cleaned to the highest standard.

• Maintaining public areas, including the Terrace, and reporting any damages or issues with lighting, pathways, furniture, cushions, or parasols.

• Keeping car parks, driveways, and outside areas tidy and free from debris.

• Managing external bins and ensuring they are put out for collection on designated days.

• Preparing outdoor areas with cushions and parasols for guests, weather permitting.

• Assisting with general tidiness of internal pub areas.

• Removing linen and towels from rooms/cottages after guest departure and delivering fresh packs before arrivals.

• Delivering and collecting laundry and consumable supplies from local suppliers.

• Clearing and restocking fireplaces and wood supplies.

• Performing cleaning activities such as sweeping, mopping, dusting, and polishing.

• Ensuring stock cupboards are fully stocked with amenities and consumables.

• Replacing external and internal lightbulbs as required.

• Completing changeover days efficiently.

• Protecting equipment and reporting any inadequacies.

• Notifying your Manager of damages or issues across the property.

• Assisting colleagues with flexibility, supporting other departments when required.

• Using company vehicles responsibly across the estate, including public road.

• Responsible for maintaining company vehicles on a daily basis, including cleaning, refuelling and safety checks.

SKILLS YOU WILL BRING

• Deliver excellent customer service at all times and interact with a professional and warm manner without fail

• Ability to anticipate our guests needs and strive to exceed expectations at all times

• Be enthusiastic about your job and workplace

• Constantly seek to proactively assist guests, without waiting for them to seek for help

• Always go the extra mile for the customer

• Excellent time management

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.