Neighbourhood Housing Officer

Neighbourhood Housing Officer

Ref: RNR002956

Salary: £36,363 p.a. plus benefits

37 hours per week

Fixed term contract until August 2026

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for – the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Are you the type of person that likes working with people, problem solving and delivering great customer service?

A Neighbourhood Housing Officer role in Tenancy Services with Swindon Borough Council could be a good fit for you

Your next role

On a day-to-day basis, you will undertake all Estate and Tenancy Management functions (approximately 850 properties) and take responsibility for ensuring that maximum rental income is collected; striking a balance between prevention, early intervention and recovery action of debts owed.

You will also be responsible for dealing with low level nuisance and anti-social behaviour; signing up new tenancies; and tenancy management; providing welfare advice; and work closely with external agencies as well as our tenants.

This is a demanding role in challenging times for our customers, therefore resilience, flexibility and the ability to work under a degree of pressure is key. At times, you will be required to work evenings and/or Saturday mornings.

You must have the ability to travel throughout the Borough.

This role is subject to a DBS disclosure.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

Your next steps

Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.

For further information about the role, please contact Beth Wride, Neighbourhood Housing Manager on

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application please email

Closing date: 11 January 2026

Interview date: 20 January 2026