Housing officer

Housing Officer

Birmingham, West Midlands

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Housing Officer to join us on a full-time, permanent basis, working 37.5 hours per week.

Our Commitment to You

• Salary of £26,521 per annum
• 25 days' annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom

This is an incredible opportunity for a dedicated professional with experience working with asylum seekers or refugees to contribute to the success of our forward-thinking organisation.

You'll discover a purpose-driven environment where your work will have a direct and lasting impact, helping to create brighter futures and stronger communities.

What's more, you'll have access to strong professional development opportunities and the support of an experienced team, enabling you to progress your career while continuing to grow personally.

What You'll Be Doing

As a Housing Officer, you will provide vital housing support to help our tenants maintain their homes and successfully integrate into the community.

Working as part of the Housing and Income Team, you will help reduce voids and ensure rental income is maximised whilst arrears are minimised.

You will deliver a needs-led service to tenants that promotes their personal growth and wellbeing, maximises their potential and helps them to develop.

Additionally, you will:

• Assist in assessing potential tenants and finding them accommodation
• Help to manage property rental income, including any service charges
• Oversee estate management tasks, including settling new tenants, undertaking inspections and ensuring properties are clean and tidy
• Address complaints promptly and resolve where possible
• Help negotiate debt payments

What We're Looking For

To be considered as a Housing Officer, you will need:

• Experience of working with asylum seekers or refugees in a voluntary or paid capacity
• Knowledge of the Homelessness Act 2002 and related legislation
• A commitment to supporting refugees with their integration in the UK and a dedication to equality and diversity principles
• Organisational skills in terms of service planning, prioritising work, time management, effective use of resources and performance evaluation
• Excellent written and verbal communication skills, with previous experience of working with service users who speak a different language
• A good standard of education

The closing date for this role is 18th November 2025.

Other organisations may call this role Migrant Support Officer, Refugee Support Officer, Housing Support Officer, Tenancy Support Officer, Social Housing Officer, or Supported Housing Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're seeking your next challenge as a Housing Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Types: Full-time, Permanent

Pay: £26,521.00 per year

Work Location: In person