Head of Hospitality

2 weeks ago

Bournemouth, Bournemouth, United Kingdom Hoburne Full time £40,000 - £80,000 per year

Location

Christchurch

Discipline:

Support Functions

Salary:

DOE

Contact name:

Sandra Mueller

Contact email:

Job ref:

016823

Published:

about 3 hours ago

We would love you to join our team if you have the skills and attributes we are looking for as Head of Hospitality.

As Head of Hospitality, you will be responsible for leading and elevating the hospitality experience across all food & beverage, shop, arcade, merchandise and e-commerce operations. This includes developing exceptional service standards, driving commercial performance, and ensuring consistent delivery of high-quality, guest-focused experiences across all sites.

The successful candidate will benefit from:

  • Competitive pay
  • Hoburne Team Card which includes 50% off Food and Drink
  • Discounts on holidays
  • Access to our leisure facilities on all our parks
  • 33 working days holiday (pro-rata)
  • Enhanced Parental leave * (T & C's apply)
  • Access to our Employee Assistance Programme (EAP)

Key Responsibilities:

  • Lead the hospitality and retail teams across all sites to deliver consistently high standards of guest experience and operational excellence.
  • Develop and deliver a group-wide hospitality strategy focused on quality, innovation, and commercial growth.
  • Review and enhance all food, beverage, retail and e-commerce propositions, ensuring they reflect customer expectations and market trends.
  • Maximise revenue and profitability through effective cost control, purchasing efficiencies, menu development and product innovation.
  • Support business development initiatives including new retail income streams, delivery services and digital hospitality growth.
  • Ensure compliance with all relevant health, safety, hygiene and licensing requirements.
  • Lead, motivate and develop teams through clear objectives, coaching and recognition, creating a culture of accountability and pride.
  • Build strong working relationships with Food & Beverage Managers and Park and Club General Managers to ensure alignment and collaboration across sites.
  • Maintain accurate reporting and budget management to support strategic business decisions.

Key skills and qualifications:

  • Proven experience in a senior hospitality leadership role (multi-site or large-scale operations experience highly desirable).
  • Strong commercial acumen with a record of improving performance, profitability and guest satisfaction.
  • Demonstrable success in leading and developing teams to deliver high service standards.
  • Excellent knowledge of food & beverage operations, retail management and cost control principles.
  • Strategic thinker with the ability to turn ideas into actionable plans.
  • Exceptional communication and influencing skills, able to build positive relationships across diverse teams.
  • Strong understanding of compliance, health & safety, and food hygiene requirements.
  • Highly organised, resilient, and able to work flexibly to meet the needs of a dynamic business.
  • A genuine passion for hospitality and delivering memorable guest experiences.

This role is permanent, working 37.5 hours a week. This role is based at our Group Support office in Christchurch, but travel will be required as part of the role. The successful candidate will also be expected to answer Health & Safety calls out of hours, and occasional weekend work may be required.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.

#HM

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