EUC Engineer

2 weeks ago

London Area, United Kingdom La Fosse Full time £60,000 - £100,000 per year

EUC Infrastructure Support Engineer – On-Site (London)

£300–£350 per day | Inside IR35 | 4 Days on Site in London

Seeking an experienced
EUC Infrastructure Support Engineer
to deliver advanced on-site support across Windows, macOS, and mobile platforms. You'll act as the key escalation point for the Service Desk, ensuring a secure and seamless user experience.

Responsibilities

  • Handle escalations from the Service Desk and deliver walk-up support.
  • Support
    Windows 11
    ,
    macOS
    ,
    iOS
    , and
    Android
    environments.
  • Manage and deploy devices using
    Intune
    ,
    Autopilot
    ,
    JAMF
    , and
    PDQ
    .
  • Troubleshoot
    CrowdStrike
    ,
    Defender
    ,
    Zscaler
    , and
    Rapid7
    tools.
  • Maintain ITSM records and create documentation/SOPs.
  • Assist with
    device provisioning
    , imaging, and onboarding/offboarding.
  • Collaborate with IT teams to resolve recurring issues and improve services.
  • Provide after-hours support when required.

Requirements

  • 3+ years' experience in
    EUC / Desktop / IT Support (Level 2–3)
    .
  • Strong skills in
    Windows 11 Enterprise
    and
    macOS
    .
  • Hands-on experience with
    Microsoft Intune
    ,
    Autopilot
    ,
    JAMF
    ,
    PDQ
    .
  • Knowledge of
    endpoint security
    (MFA, DLP, encryption, threat detection).
  • Familiarity with
    ITSM tools
    (Freshservice or ServiceNow).

Desirable

  • ITIL Foundation
    ,
    CompTIA A+
    ,
    Microsoft
    , or
    Apple
    certifications.
  • Experience in
    hybrid/global
    IT environments.
  • Understanding of
    Zero Trust
    and
    identity management
    frameworks.

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