EUC Engineer

4 days ago

London Area, United Kingdom Computappoint Full time £36,000 - £66,000 per year

EUC Engineer

Location:
Gresham St.

Hybrid:
2-3 days onsite per week

Rate:
£300 - £325/day outside IR35

Duration:
6 months

Job Summary:
We are recruiting on behalf of our client, a professional services firm. They are seeking a skilled 3rd Line EUC Engineer. You will have extensive hands-on Microsoft technologies in a hybrid working environment, supporting a modern enterprise infrastructure. The successful candidate will play a crucial role in maintaining and optimising the organisation's Microsoft endpoint management solutions, specialising in Microsoft Configuration Manager (MCM) and Intune

KEY RESPONSIBILITIES:

  • Provide hands-on 3rd line engineering support for Microsoft Configuration Manager and Intune, including deployment, configuration, and troubleshooting
  • Perform traditional 2nd/3rd line break/fix incident management and resolution
  • Install, configure, and troubleshoot standard applications, including MS Office, Adobe, and other enterprise software
  • Support and administer M365 services, Microsoft Teams, and Exchange Online
  • Conduct basic troubleshooting of conference devices, including Poly MTR (Microsoft Teams Rooms) devices
  • Support remediation efforts for missing patches and vulnerabilities across the laptop estate
  • Monitor and support critical systems and services to ensure optimal performance
  • Document all support activities within the IT Incident and Change Management tracking system
  • Maintain and update standard operating procedures and known error logs
  • Complete ad-hoc tasks and projects assigned by the EUC Team Lead/Head of Infrastructure & EUC

QUALIFICATIONS AND REQUIREMENTS:

  • Minimum 3-5 years of experience in a 3rd line support role
  • Hands-on experience with Microsoft Configuration Manager and Intune
  • Strong analytical and problem-solving capabilities
  • Proven experience in customer support with a focus on customer satisfaction
  • Ability to work effectively in a hybrid environment
  • Experience with M365 services administration
  • Knowledge of Microsoft Teams and Exchange Online management
  • Familiarity with patch management and vulnerability remediation
  • Experience with IT Service Management tools and processes

To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

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