Pump Manager

Pump Manager

Reporting To: Director

Location: Belvedere Kent – with travel to client sites as required]

Salary Range: 40k-50k (depending on experience) + performance bonus

About 5 Environmental Ltd

5 Environmental Ltd is a specialist infrastructure contractor delivering complete drainage, tanker, and pump system services across the UK. Working with a diverse commercial client base—including hospitality venues, housing associations, healthcare providers, education sites, and local authorities—5 Environmental provides a full 24/7 reactive and planned service from emergency response to pump station maintenance and refurbishment. With an emphasis on safety, quality, and customer satisfaction, the business continues to expand its operations and technical capability, offering reliable solutions that keep essential wastewater and drainage systems running efficiently. Visit for more information.

Role Purpose

The Pump Manager will lead the company's Pump Division, ensuring exceptional delivery of reactive repair, maintenance, and servicing of wastewater and booster systems. This role combines hands-on technical knowledge with leadership and customer relationship management, providing day-to-day direction for engineers while supporting growth through service excellence and technical credibility.

Key Responsibilities1. Technical & Operational Management

• Oversee all pump-related activities: installation, servicing, fault-finding of wastewater pumps and booster sets.
• Provide expert advice on system design, pump selection, and troubleshooting complex issues.
• Plan and deliver reactive and planned maintenance schedules to ensure efficiency and minimal downtime.
• Conduct site assessments, prepare technical reports, and ensure compliance with WRAS, H&S, and British Standards.
• Liaise with suppliers and manufacturers regarding technical specifications, parts, and warranty support.

2. Team Leadership & Development

• Manage and mentor a team of field engineers and technicians, ensuring effective workload planning and high technical standards.
• Support training and upskilling of engineers to maintain competency across pump system types.
• Promote a positive, safety-driven team culture and conduct toolbox talks and safety briefings.
• Support recruitment and onboarding as the team grows.

3. Sales Growth & Business Development

• Drive departmental growth through proactive sales and new client development.
• Identify and pursue new business opportunities across commercial, industrial, and facilities management sectors.
• Build relationships with new and existing clients to generate repeat work and referrals.
• Prepare and present quotations, tenders, and technical proposals that reflect client needs and operational capability.
• Attend client meetings and site visits to understand requirements and propose tailored pump solutions.
• Collaborate with internal teams to ensure high levels of customer satisfaction and service delivery.
• Represent the company at trade events and networking forums to raise profile and attract new business.

4. Quality, Safety & Compliance

• Ensure full compliance with company policies, safety legislation, and industry standards.
• Oversee RAMS (Risk Assessments & Method Statements) for all operational activities.
• Maintain accurate service reports, commissioning certificates, and documentation.
• Promote continuous improvement across processes, safety, and service quality.

Skills & Experience Required

Essential:

• Proven technical experience with wastewater pumps and clean water booster sets.
• Hands-on background in pump installation, servicing, and maintenance.
• Previous experience managing or supervising a small team of engineers or service staff.
• Demonstrated success in sales growth or business development within an engineering environment.
• Strong understanding of pressure systems, controls, and mechanical/electrical integration.
• Excellent communication and client-facing skills.
• Commercial awareness with the ability to identify profitable opportunities.

• Full UK driving licence and willingness to travel to sites as needed.

Desirable:

• NVQ / City & Guilds or equivalent qualification in Mechanical or Electrical Engineering.
• Experience in commercial or industrial building services, water systems, or drainage sectors.
• Health & Safety qualifications (CSCS, IOSH, or SSSTS).
• Knowledge of CRM or service management software.

Personal Attributes

• Confident and professional, with the ability to lead both technically and commercially.
• Entrepreneurial mindset – proactive in finding and converting new opportunities.
• Practical and hands-on, with strong technical credibility.
• Customer-focused and able to manage competing demands effectively.
• Motivational leadership style that promotes teamwork and accountability.
• Organised, adaptable, and results-driven.

Performance Indicators

• Departmental growth and new client acquisition.
• Customer satisfaction and retention levels.
• Job completion efficiency and first-time fix rates.
• Safety compliance and quality standards.
• Team development and overall performance.

Job Type: Full-time

Pay: £44,726.31-£61,705.33 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person