Technical Implementation Lead

About Us
We're Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to become the places where top talent wants to work - and the best clients want to work with.

Recognised as Scotland's fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we've consistently proven our ability to innovate and deliver real impact—and we're always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you're ready to join a fast-growing, high-impact company that's reimagining resource management, then let's talk.

About The Role
You will be responsible for leading a team of technical implementation consultants, ensuring the successful delivery of client integration projects and continuous improvement of team performance. This role combines hands-on technical expertise with strong leadership, coaching, and project management skills. Your remit will include overseeing project delivery, supporting professional development, and fostering a collaborative, high-performing team culture. You will bring a customer-centric mindset and a passion for delivering high-quality, impactful solutions in a dynamic environment.

What You'll Do
Team Leadership & Development

• Lead and mentor a team of technical consultants, providing feedback, coaching, and career development.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Set clear goals, conduct regular 1:1s and performance reviews, and address skill gaps through training.

Project Delivery & Technical Oversight

• Oversee the end-to-end delivery of client integration projects, ensuring high-quality, timely, and cost-effective outcomes.
• Prioritise and allocate work across the team using our internal version of Dayshape.
• Support team members in customer discovery, solution design, and technical delivery, acting as an escalation point for complex issues.
• Ensure technical best practices are followed in integration design, configuration, and documentation.
• Collaborate with Product and Engineering leadership to address product or integration gaps and contribute to solution design.
• Maintain high-quality documentation to support customer adoption of Dayshape.

Stakeholder Management & Communication

• Serve as the main contact for internal and external stakeholders on team delivery and project status.
• Ensure clear communication across teams and represent the function in strategic discussions.

Process Improvement & Quality Assurance

• Drive continuous improvements in team processes, tooling, and documentation standards.
• Monitor project risks, issues, and dependencies, ensuring proactive mitigation and resolution.
• Support the adoption of Agile methodologies and promote a customer-centric approach to delivery.

Client Enablement & Handover

• Oversee the delivery of technical training and documentation to empower clients to self-serve where possible.
• Ensure smooth handover of projects to Customer Success or Support teams.

About You

• Significant experience in technical implementation, systems integration, or a similar client-facing technical role.
• Demonstrated technical leadership experience, ideally in a team lead or supervisory capacity.
• Strong understanding of integration technologies (e.g., APIs, ETL tools, webhooks, data sync services) and data engineering fundamentals.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Proven ability to manage multiple technical implementation projects and priorities in a fast-paced environment.
• Experience with SaaS platforms, preferably in professional services or resource management.
• Strong problem-solving skills and a proactive, solutions-oriented mindset.
• Strong documentation and organisational skills.
• Ability to inspire, motivate, and develop others.
• Committed to fostering a collaborative and inclusive team culture.

Bonus points if you have

• Experience with Azure Data Factory or similar ETL/data integration platforms.
• Background in professional services, resource management, or project-based industries.
• Exposure to Agile project delivery and continuous improvement practices.

What You'll Get

• Salary c. £67,000 - £80,000, dependent on experience
• At least £1,000 per year to spend on professional and personal development
• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Enhanced family leave policies
• Private healthcare and rewards through Vitality
• Income protection and death in service cover
• Matched 5% auto-enrolment workplace pension scheme
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Innovation Week twice a year - a chance to experiment and work off-project
• Volunteering time - up to 20 hours a year to participate in volunteer work
• Regular All Hands meeting for inspiration and over-communication
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes
• Genuinely nice, smart people to work with, who are excited about growing our company

Working Details
This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know.

We're looking for someone in/around the Edinburgh area. We're making the most of hybrid working, so you won't need to come into the office everyday (unless you want to). We don't mandate required office time, but we find that most of the team enjoy working from home 2-3 days a week, and come into our office to connect with each other, make use of space, and for meetings.

Join the team
Equality of opportunity is more than just a responsibility: we believe it's a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.

This is your opportunity to really influence how we get things done, and how our company grows. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set.

Everyone here is growing personally as the company grows, so if that sounds like something you'd like to be part of, we'd love to see your application.

The deadline for applications is Friday 28th November, 12pm. Initial phone calls will be conducted around the closing date, with follow-up interviews taking place afterwards.

• Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand.*