Founding Product and Ops Manager

Elyos AI - Founding Product and Ops Manager - JD

Location: Old Street, London, UK (Onsite, 5 days a week)

Mission: We're building the next generation of customer service with AI Agents. Our AI-powered voice agents answer calls, manage customer accounts and book more jobs. We are taking over call centres, starting with the home services industry.

About

We founded Elyos in June 2023 and took part in the Y Combinator S23 Batch. We lived in San Francisco for a 4 months, eating and breathing all things AI and at the end of the programme, we raised a $3m seed round. We're hiring now as we are growing revenue exponentially 50% month on month for the past few months. It's been wild so far and we would love to have you on the ride

Why join us?

If you love building things from the ground up, solving complex challenges, and working with cutting-edge AI tech, you're in the right place. As an early team member, you'll have a massive impact, shaping our platform and culture while working on LLMs, Speech-to-Text, Text-To-Speech, Voice Activity Detection and other world-changing tech. You will enable our customers to seamlessly handle calls, book additional jobs and provide leading customer service.

About the Role

We're looking for key talent to join our Product and Ops team at Elyos as a Product and Ops Manager. This critical hire will help our customers successfully implement and optimise our AI agents.

In this role, you'll be the bridge between our tech team and our customers' business needs, ensuring they achieve maximum value through effective onboarding, customisation, and ongoing optimisation.

Key ResponsibilitiesCustomer Onboarding & Implementation

• Requirements capture: Guide new customers through the complete onboarding journey, ensuring their AI agents are properly configured to handle calls, book jobs, and integrate seamlessly with their existing CRM systems

• Develop and customise AI prompts and workflows tailored to each business's specific requirements, terminology, and processes

• Ensure smooth technical integrations between our platform and customers' existing systems

• Design and refine conversation flows to increase job booking rates and customer satisfaction

Customer Operations & Product

• Train and upskill customers on AI capabilities, limitations, and best practices for working alongside AI tools

• Monitor and automate reporting of key performance metrics for AI agents across customer accounts

• Gather and document customer feedback to inform product development priorities

• Collaborate directly with engineering and product teams to translate customer needs into platform improvements

• Test new features before release and provide insights on potential customer impact

• Contribute to building our knowledge base of effective prompt structures and industry-specific use cases

• Manage a small team of operations associates to deliver best in class customer experience

Experience

• 2.1 degree from a top university (technical degree is a bonus)

• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences

• Strong process management skills with the ability to juggle multiple customer accounts simultaneously

• Experience managing a small team.

• Excited to work in a fast-paced environment

• Problem-solving and eagerness to find creative solutions to customer challenges

Bonus

• Previous experience with product management, design or UX

• Knowledge of AI/ML concepts and practical applications in business settings

Perks & Benefits

• Competitive salary & equity - we are building together, we win together

• AI-focused learning & development - stay ahead of the curve.

• Team socials & annual offsites - cool destinations included(last year we went to Greece).

• Private healthcare - because your well-being matters.

---