Hotel Receptionist

1 week ago


Bayswater W, United Kingdom UK Nationwide Full time £43,200 - £54,000 per year

Job Summary

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

  • Welcome guests upon arrival and assist with the check-in process
  • Manage reservations and handle guest inquiries via phone, email, and in person
  • Provide information about hotel amenities, services, and local attractions
  • Process payments and maintain accurate records of transactions
  • Address guest complaints or concerns promptly and effectively
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
  • Must have opera experience
  • Maintain a clean and organised reception area

Skills

  • Multilingual or bilingual abilities are highly desirable to cater to our diverse clientele
  • Excellent phone etiquette to communicate professionally with guests
  • Previous hotel experience is an advantage, particularly in front desk operations
  • Strong guest services skills with a focus on creating memorable experiences
  • A background in hospitality is beneficial, demonstrating an understanding of industry standards
  • Ability to work well under pressure while maintaining a positive attitude

If you are passionate about providing outstanding service in a vibrant hotel environment, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: £12.21-£13.00 per hour

Expected hours: 40 per week

Experience:

  • Opera: 1 year (required)

Work Location: In person


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